Is online registration available?
No, online registration is not available.
What is the purpose of having two profiles?
It is to support future features that may be customised for individual needs.
How to check Back Order for my downline Distributors?
Go to My Account -> Order History & Returns. Click on Outstanding Back Order Inquiries and Ready for Collection Back Order Inquiries.
Can I download documents from the website using a smartphone or tablet device?
Yes, this can be done.
Can I request to register credit card online?
Credit card details need to be registered over the counter at your nearest RDCs/Shops.
Do you support PayPal payment facility?
No, we do not support PayPal payment facility at the moment.
Can I download the videos available in the Resource Centre?
No, the videos cannot be downloaded at the moment.
Can new sign-ups be done online in the Global Web?
This function is not available at the moment. However, do look forward to it as we will offer this function in the near future.
Is the ordering feature available on mobile web?
Checking of PV/BV and information is available on the Mobile Web.
However, the ordering (making product purchase) feature is not available on the Mobile Web. For ordering, kindly scroll down and click on “Switch to Full Site”.
Can I view a list of unpaid orders?
To view the amount due for the orders, go to My Account -> Order History & Returns. In the search results, there is a column called Payment Due.
Can all ABOs view the LOS map?
Yes, all ABOs are able to view the LOS map.
How can I direct my order to my downline Distributor?
For Delivery Orders, please follow the steps listed below:
Step 1: Click “Select your delivery address or Volume Distributor”
Step 2: Click on Distributors
Step 3: Enter your downline’s ADA number
Step 4: Select a delivery address from the downline’s list of addresses
Step 5: The selected downline’s ADA number will be displayed under Order Setup Options as the Volume Recipient
PICKUP ORDERTo assign Volume Recipient for Pickup Orders, please follow the steps listed below:
Step 1: Click the “Change” link under Order Setup Options
Step 2: Select “Another Distributor” and enter your downline’s ADA number and click “OK”
Can I change the correspondence address of my downline Distributor via online?
No, this can only be done by the ABO personally.
Can I change the delivery address of my volume ABO?
How do I check whether I had successfully submitted the renewal transactions for my downline?
Go to My Account >> ITCCAS Inquiry >> Submitted Renewal.
Where can I locate the online ITCCAS history to submit renewal for my downline?
Why I couldn’t log in to Amway2U?
Please call our Customer Careline at 03-79462800 to reset your password. Alternatively, click “Forget Password”.
I am using iPad/iPhone. After successfully submitting an order, I clicked on the Maybank/ PBB / FPX link on the Order Confirmation page but nothing happened. What went wrong?
It is highly likely that you have enabled pop-up blocker which prevented the eBanking pop-up to be displayed. Go to Settings -> Safari -> Block Pop-ups -> Off.
Where can I locate my BV for the current month?
Go to PV/BV Inquiry and click on “show” at the summary by country section.
I see a “No Entry” symbol next to an order in the Order History. What does it mean?
Order history can only be viewed in the country site where the order was created. To view the details of that order, you need to switch to that country site. To do that, click on the country dropdown at the top of the page.
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