AMWAY Water Treatment System
I have changed my Carbon Filter and UV Bulb. However, the filtered water still comes out very slow, although the water pressure is high. What could be the reason?
It could be due to clogging in the Hayakawa valve. Try removing the valve from the tubing and let water run to check the water flow to confirm the problem. If it was a problem with the Hayakawa valve, send it to us for checking. Alternatively, please call us for assistance.
I just went into the www.nsf.org site and the Awmay Water Treatment System is not listed in their "Product/Services Listing." Where can I find the listing in order to further enhance the confidenc...
You will be able to find the Amway Water Treatment System (model: E3411M) listing in the NSF website by searching under the manufacturer's name, "Access Business Group" or go to Amway2u.com, under the Amway Water Treatment System we have created a hyperlink to the NSF site.
If the Amway Water Treatment System is not sent in for periodical calibration of its reading or measuring instruments (to determine when to change the filter), how can we be assured that it would ...
The accuracy of the flow monitor should not change with time and therefore it is not necessary to send it in for periodical calibration. In addition, NSF requires a minimum safety factor of 20% when a monitor is used to measure the life of a filter. As included in our literature: Customer Information Packet (stock number: 203069), the Amway Water Treatment System was tested to 120% of rated performance of a carbon filter while all our performance claims made are based on the rated lifespan of 4,700 litres of water.The Flow Monitor measures based on the usage and time. It is not able to measure the level of contaminants. The carbon filter can be used to filter 4,700 litres or up to 1 year, whichever comes first. Again, the UV Bulb is good for 1 year.
Is the Amway Water Treatment System approved by any Malaysian authority? Is it legal to install the Amway Water Treatment System onto a kitchen tap where the water sourced is directly from the mai...
There is no authority regulating the sale of Water Treatment Systems in Malaysia. It is legal for Water Treatment Systems to be installed onto kitchen taps where the water comes directly from the main pipe or onto a tap which is from the house water storage tank as long as the water pressure is between 0.3 to 6.9 Bar (50-100psi, 34-600Kpa).
Is the Amway Water Treatment System certified by SIRIM, WQA and NSF? How and where can the certification be verified?
There is no requirement in Malaysia for a Water Treatment System to be certified by SIRIM. However, the Amway Water Treatment System is tested and certified by NSF. The standards requirement for NSF International Certifications is much higher than SIRIM. Amway Water Treatment System (E3411) is listed on the NSF website www.nsf.org and can be located by searching the manufacturer's name "Access Business Group". The Amway Water Treatment System has been certified the NSF standards 42, 53 and 55.Being a WQA member, we have the WQA Gold Seal logo at the bottom of the Amway Water Treatment System, and only systems that have earned the gold seal are allowed to use the logo. The WQA also has a website (www.wqa.org) that lists the products that have received their gold seal. These products can be searched in the "Gold Seal Program" section of the website. To search for the Amway Water Treatment System , type in the manufacturer's name, "Access Business Group".
Is there any sensor that indicates to users the level of contaminants on the carbon filter?
There is no sensor or indicator for contaminants on the carbon filter. In a normal circumstance, the carbon filter's life span is based on 4,700 litres of water or one year of usage. However, the water has high concentrations of solid particulates; the filter may clog before one year. Thus, replacement may be needed prior than the reminder from the indicator.
Reverse Osmosis Technology claims that minerals in water are not necessary. On the other hand, Amway Water Treatment System does not remove certain minerals. Which minerals are not removed by the ...
Basically Amway Water Treatment System does not remove beneficial minerals from water, such as calcium, magnesium and fluoride. Out of the three minerals, fluoride is unique, because there is little fluoride found in our food. Fluoride has been shown to reduce dental cavities; hence some municipalities add low levels of fluoride into drinking water. Calcium and magnesium can occur in drinking water in a wide range of concentrations, and they are also present in many foods. Most of these minerals in our diet come from food, but a portion can come from drinking water. Some relevant, interesting articles regarding minerals in water are available on the World Health Organization website www.who.int
What are the common causes of cracked tubing?
Based on our understanding, the common causes of cracked tubing are:
• High exposure to sunlight or heat
• The use of bug spray
• The use of harsh detergent
For hygiene purposes, it will be advisable to replace the tubing every 2 years. Use stock number 032500 to order tubing for replacement.
What is the stock number for the 1st Generation Water Treatment System tubing?
Please use stock number 007500 to order the EVA tubing for your 1st Generation Water Treatment System.
What's the proper way to replace the Amway Water Treatment System parts (i.e. carbon filter/UV bulb/ battery)?
The instructions on replacing the UV bulb, carbon filter and batteries can be found in the user manual, which is enclosed with the unit. There are also instructions included when you purchase the UV bulb and carbon filter. If you are not sure how to do it, you should refer to the person you purchased the unit from.
Where to check the NSF Certification for Amway Water Treatment System?
Amway Water Treatment System (E3411) is listed on the NSF website www.nsf.org. It can be found by searching the manufacturer name through “Access Business Group”. The Amway Water Treatment System has been certified the NSF standards 42, 53 and 55.
Amway Air Treatment System
Can the Amway Air Treatment System filter the SARS virus?
We have not tested the Amway Air Treatment System with the virus that causes atypical pneumonia, also known as Severe Acute Respiratory Syndrome (SARS). Therefore, we have no knowledge whether it has any effect on the SARS virus. In addition, the system is only capable of treating the air in the immediate vicinity. It has not been determined at this time the routes that the atypical pneumonia/SARS is spread. It is believed to spread through sneezing and coughing. However, it may also spread through hard surfaces, such as doorknobs etc. Please consult a physician for the latest information on atypical pneumonia/SARS and how to protect you and your family.
Can the particulate filter be re-used if washed?
Neither the particulate filter nor the odour filter can be washed or re-used. A monitor light and an alarm will let you know when a filter needs to be replaced with a new one.
Does the system need to be placed at a certain distance from people and walls to ensure safety?
No special provision is needed. You may place this system near a wall, but the stand on the back of this system will ensure that enough space is left between the unit and a wall. However, an object placed on top or in front of the ventilation panel in front may interfere with the air flow, causing diminished performance. Do not place a heat source such as heating device in front of this system, as it can cause the system to malfunction.
Does this system affect room temperature?
Air purifier operation does not affect the room temperature. Air purifiers promote air circulation inside a room by decreasing temperature differences near the ceiling and the floor, and making the room temperature more even (better circulation).
I have just changed the odour filter (filter 1). However, even after replacing the filter, the indicator still blinks to indicate a replacement is needed. Why?
My ATS indicator shows that replacement is required for filter 1. Which is filter 1?
Filter 1 refers to the Odour Filter (black in colour). Use stock number 252701 to order.
Recently, my Amway ATS unit is experiencing heavy usage due to the haze problem and is emitting a "smoky" smell when I switched it on. Why?
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