Compliance Center

Return and Refund


AMWAYPROMISE is our global consumer protections communications platform. Our goal is to deliver the most comprehensive customer service and consumer protections offering in the direct selling industry.

The direct selling industry is self regulated by a Code of Ethics established by the World Federation of Direct Selling Associations (WFDSA) that states that direct selling companies and independent sellers shall not use misleading, deceptive or unfair sales practices.

Most countries also have individual Direct Selling Association codes of ethics that localise the WFDSA Code under applicable laws and regulations. Amway adheres to these codes through its consumer protections, which AMWAYPROMISE brings together under the following pillars:

  Low-cost, Low-risk Opportunity
Promises zero purchase requirements and minimal sign-up fees for new business owners.
We believe that everyone deserves the opportunity to get ahead. That’s why we promise to always provide a low-cost, low-risk opportunity.
  100% Satisfaction Guarantee
Helps ensure satisfaction with our products or opportunity.
If you’re not getting what you expected from your Amway opportunity or an Amway product – let us know, and we’ll work tirelessly to make sure you’re 100% satisfied.
  Warranty Programs
Peace of mind with Amway products.
We’re confident in the quality of the durable products that we offer. If your product has an issue we provide a variety of innovative service, repair and warranty programs that allow you to easily address any concerns that you may have.
  Customer Services
Support you can count on.
We know you’ll have questions along the way and we have the answers. For ABOs and consumers, Amway is committed to providing top-notch service, whether face-toface, on the phone, or online.
  The Right to Know
Knowledge is power.
We promise to clearly communicate and make easily accessible all information related to the above consumer protections, as well as to our Inventory Buy-Back policy and Cooling Off Period.