Customer Support

Returns

Returning Orders

You may proceed to your nearest Amway Shop for the processing of your returned merchandise.

 

Satisfaction Guarantee

We stand behind the quality of Amway products. Anytime you buy an Amway product you have the right to use it for a reasonable period of time to determine if it is satisfactory and you want to keep it. Should you decide it is not satisfactory, please return the product to your servicing Amway Business Owner, who will offer you the choice to have it replaced without charge, receive full credit on the returned product for the purchase of another Amway brand product, or receive a refund on the full purchase price*.

This Guarantee does not apply to products that have been intentionally damaged or misused, Amway distributed products which provide a specific time period of return, and those products covered by express written warranties.

*Subject to the Product Returns’ terms and conditions

All Amway products sold in Malaysia and Brunei Darussalam do not contain placenta, pork nor its derivatives.

 

Warranties

We stand behind the quality of Amway products. Anytime you buy an Amway product you have the right to use it for a reasonable period of time to determine if it is satisfactory and you want to keep it. Should you decide it is not satisfactory, please return the product to your Amway ABO, who will offer you the choice to have it replaced without charge, receive full credit of the returned product for the purchase of another Amway-brand product, or receive a refund of the full purchase price.

This Guarantee does not apply to products that have been intentionally damaged or misused, AMWAY-distributed products which provide a specific time period for return, and those products covered by express written warranties.

Shoppers Catalogue items and AMWAY durable products (High Ticket Items) such as eSpring Water Treatment System, ATMOSPHERE Air Purifier, Home Alarm System and iCOOK range are not covered by the AMWAY Satisfaction Guarantee, but by a separate manufacturer’s warranty. Please refer to the owner’s manual for warranty period and details.

All Amway products sold in Malaysia and Brunei Darussalam do not contain placenta, pork nor its derivatives.