Policy & Terms

Terms Of Use

Accesses to and use of the Amway.my and the products and services available through this Web site are subject to the following Terms of Use. The words 'we', 'us' and 'Amway' mean Amway (Malaysia) Sdn Bhd, Amway (B) Sdn Bhd, Amway (Singapore) Pte Ltd and Amway.my. The term 'you' and 'your' refer to ABOs, customers and public.

  1. Acknowledgement & acceptance of Terms of Use
    These terms of use currently apply but may be amended or edited from time to time. Please read these terms of use carefully before you use this website. By using this website, you expressly agree to be bound by these terms as they now are or as amended or edited from time to time and acknowledge that you have read, understood and accepted them. However, if after having read these terms of use and you do not agree with them you must discontinue your use of this site.
     
  2. Governing Law
    All matters and issues relating to the use or interpretation of these terms of use shall be governed by Malaysian laws for Malaysian citizens and / or permanent residents. All matters and issues relating to the use or interpretation of these terms of use shall be governed by Brunei laws for Brunei citizens and / or permanent residents.
     
  3. Intended Use
    This site is a business and commercial site, and therefore is not intended for persons under the age of 18. If you are under 18, you should speak to your parents, your guardian, or a responsible adult and obtain their permission to use this site.
     
  4. Disclaimer and Limitation of Liability
    The information, materials and services contained on this site are provided to you on a "as is", and "as available" basis. We do not warrant or guarantee the accuracy or completeness of this information, statements, contents or materials, and expressly disclaim any liability for any errors, omissions and/or inaccuracies in this information, statements, contents and materials. Amway.my shall endeavor its best but is not obliged to correct any inaccuracies, errors, omissions or typographical errors in the information posted to this Web Site, and such information including information on pricing and availability of goods may be changed, amended or updated without notice.

    To the maximum extent permitted by law, unless otherwise specified, we disclaim all representations and warranties of any kind, whether express, implied or statutory. In addition, we do not warrant, guarantee or make any representation regarding the security of accounts, or that this site is free form destructive material, including but not limited to computer viruses, hackers, or other technical sabotage, nor do we warrant, guarantee or make any representations that access to this site will be fully accessible at all times, uninterrupted, or error-free.

    To the maximum extent permitted by law, we disclaim liability for any damages including, without limitation, direct or indirect, special, incidental, compensatory, exemplary or consequential damages, losses or expenses, including without limitation lost or misdirected orders, lost profits, lost registrations, lost goodwill, or lost or stolen programs or other data, however caused and under any theory of liability arising out of or in connection with:
     
    i. use of this site, or inability to see this site by any party; or
    ii. any failure or performance, error, omission, interruption, defect, delay in operation or transmission; or
    iii. line or system failure or the introduction of a computer virus, or other technical sabotage, even if we or our employees or representatives are advised of the possibility or likelihood of such damages, losses or expenses.

    In the event that any provision(s) contained in these Terms of Use is held to be invalid or unenforceable for any reason, such invalidity or unenforceability shall not affect the remainder of the terms which shall be construed and enforced as if the invalid or unenforceable term(s) or provision(s) had never existed. Amway's failure to insist upon or enforce strict performance of any term(s) or provision(s) contained herein shall not be construed as a waiver of any terms, provision or right.

  5. Intellectual Property
    Unless otherwise indicated, all Web Site design, text and graphics is Copyright 2001 Amway.

    All Rights reserved. Except as stated herein, none of the material may be copied, downloaded, displayed, posted, transmitted used or reproduced in whole or part in any form or by any means for any purposes unless such use is permitted by Amway.

    Trademarks
    All trade names, domain names, brand names, trade symbols, logos, slogans, trade marks or services marks consisting of the name AMWAY and whether followed with an asterisk (*) or TM are trademarks or proprietary interests of Alticor Inc and Amway Corporation, Ada, Michigan, USA. There are other trade names, brand names, trade symbols, logos, slogans, trade marks, service marks, brand names, company names, logos, slogan, trade marks or service marks indicated on this Web Site that are the property of their respective owners.
     
  6. Links
    This Web Site may contain numerous links to other Internet Sites including, without limitation, i.e. other affiliation sites and sites that may provide advice or other goods and services which are operated by third party vendors. The provision of the link does not mean that we endorse or accept any responsibility for the content, use, or products and services made available through the associated Web Sites. By utilising these links, you acknowledged and agreed that we are not responsible for the actions, contents, accuracy, privacy, policies, opinions expressed, services provided, goods sold, or other links provided by these sites. You further acknowledged and agreed that we are not responsible either directly or indirectly for any damage or loss caused by use of or reliance on linked sites. Should you have any questions regarding these sites, you should address them directly with the relevant site administrator.
     
  7. Dispute Resolution
    Any dispute arising in connection with these Terms of Use or in connection with the use of the Amway.my website which cannot be resolved by goodfaith negotiations shall be referred to mediation or to arbitration.
     
  8. No Unlawful or Prohibited Use
    As condition of your use of this Web Site, you will comply with all applicable laws, statutes, ordinance and regulations regarding your use of our service and any related activities. In addition, you warrant that you will not use this Web Site for any purposes that is unlawful or prohibited in law or by these terms, conditions and notices. You agree:
     
    i. Not to upload, post, email or otherwise transmit any content that is unlawful, harmful, threatening, abusive, harrassing, tortious, defamatory, vulgar, obscene, libelous, invasive if anothers' privacy, hateful, or racially, ethnically or otherwise objectionable.
    ii. Not to upload, post, email or otherwise transmit any material that contains software viruses or any other computer code, file or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.
    iii. Not to collect or store personal data about other users.
    iv. Not to interfere with or disrupt the service or services or networks connected to the service, or disobey any requirements, procedures, policies or regulations of the networks connected to the service.

  9. Submissions
    Any material, information or ideas you transmit or post on this Site by any means will be treated as non-confidential and non-proprietary, and may be disseminated or used by Amway or its related and affiliated companies for any purposes whatsoever, including, but not limited to, reproduction, transmission, publication, broadcast, posting, developing, manufacturing and marketing products. Notwithstanding the foregoing, all personal data provided to Amway will be handled in accordance with Amway Privacy Policy. Amway have no responsibility to respond to messages posted at this site.
     
  10. Security
    We understand that shopping on the Internet security is of paramount importance to you. We guarantee that all reasonable precautions to protect your Amway.my transactions have been taken so that you can have as safe and secure a shopping experience as can be reasonably provided.

    When you place orders on Amway.my, your transactions are encrypted using Secure Sockets Layer (SSL) encryption technology. Encryption scrambles the information transmitted across the Internet, including names and address. SSL also verifies the identity of the server and confirms that the original message arrives safely at its destination.

PRIVACY POLICY
We recognized that your privacy is very important to you and to most people who use the Internet. Our privacy policy is detailed below and we suggest that you read it thoroughly. This policy may change from time to time and all changes will be posted here on this Web Site. When so posted, they shall become effective immediately. It is your duty to monitor the changes posted.

This policy addresses what information we collect, how we use it, how to correct or change it, and how we protect and store it.

We collect personal information and we use that information mainly to help us understand your needs so that we may better service you.

The types of personal information that we may collect from you and how we use it will depend on how you use this Web Site.

Registration Obligation

You shall:

i. Provide true, accurate, current and complete information about yourself as prompted by the Registration form.
ii. Maintain and promptly update the Registration data to keep it true, accurate, current & complete.


All ABOs must use a confidential password, which you will need, together with the identification number that Amway will assign to you in order to log on to the password protected areas of this Website. You shall maintain the confidentiality of any identification number, PIN or password provided. You shall immediately notify Amway of any unauthorised use of these Identifiers, or any other breach of security. You are fully responsible for all activities that occur under these Identifiers. Amway is not responsible for any misuse of your account by someone who uses your Identifiers.

Termination
You agree that Amway, in its sole discretion, may terminate your password, account (or any other part thereof) or use of the service, and remove and discard any content within, for any reason, including, without limitation, for lack of use or if Amway believes that you have violated or acted inconsistently with the letter or spirit of the Terms of Use.

Survey and questionnaires
Amway.my may contain several optional surveys and questionnaires throughout the site asking for information. We use the information you provide to help customize your shopping experience, showing you the content we believe you might be interested in, in order of your reference, as well as to provide advice and purchase recommendations.

How do we use your information
Your personal information may be used by us for a number of purposes including, without limitation, research and statistical analysis and marketing. In terms of marketing, from time to time we may send out promotional and marketing materials about such things as great product offers or new Web Site features to users who are 18 years and above.

Sharing your personal information with third parties
Unless otherwise specified or required by law or unless it is necessary for the purposes of performing services with respect to your use of this Web Site, we will not share your personal information with third parties, except your name, identification number, contact details and the value of the purchases you have made, will be made available to your referring or sponsoring ABO, or the current ABO servicing you. In addition, your ABO will have access to your ABO Amway Authorisation number and the value of your purchase.

When necessary, your personal information may be divulged by Amway to Amway's agents or contractors for the purpose of performing services for Amway. These agents or contractors will be prohibited from utilising this information in any way other than to provide the services contracted for by Amway.

Cookies on amway.my
A cookie is a small text file that may be used by Amway.my to help identify you. On this Web Site, Amway.my uses cookies for two things: personalization and authentication. In other words, to help you customize your Web experience and to verify whom you are. It's important to note that our cookies are safe.

Rules Of Conduct

Section:

1. Introduction
2. Definitions
3. Becoming a ABO
4. Responsibilities and Obligations of all ABO
5. Responsibilities and Obligations of all Sponsors
6. Preservation of the Line of Sponsorship
7. Non-Amway Produced Business Support Materials (BSM)
8. Presentation of the Amway Sales and Marketing Plan
9. Use of the Amway Trade Name, Trademarks and Copyrighted Materials
10. Death and Inheritance
11. Breach of Contract; Procedures
12. Breach of Contract; Sanctions
13. Disposition of Terminated or Non-Renewed ABOship


Section 1 – Introduction

The Rules of Conduct (“Rules” or “ROC”) define and establish:

1. Certain principles to be followed in the development and maintenance of an Amway Business.
2. The rights, duties, and responsibilities of each ABO.


The terms and conditions of this relationship are set forth in:

1. The Amway ABO Contract.
2. The Business Manual, which include these Rules of Conduct.
3. Other official Amway literature, publication, notification or communications.


While the Rules primarily define relationships between Amway and ABOs, they also concern relationships among ABOs. Its objectives are:

  • To ensure an equal opportunity for ABOs through ethical and responsible business conduct.
  • To protect and build a conducive environment for a long-term and profitable Amway business.
  • To promote unity and harmony among ABOs.
  • To preserve the benefits of the Amway Sales & Marketing Plan equitably for all ABOs.


From time to time, the contents of these documents are changed. Amway will notify the ABO leadership of such changes. Upon final notification by Amway with respect to those changes presented to the ABO leadership, such changes will be communicated to all ABOs in a timely manner in the Amway Amagram and other official Amway communications and literature, and shall become effective upon publication. In order to preserve the goals and purposes of the Amway Sales and Marketing Plan, Amway reserves to itself the sole right to adopt, amend, modify, supplement, or rescind any or all of these Rules, as necessary.


Section 2 – Definitions

- Amway: “Amway” shall mean Amway Malaysia Sdn. Bhd./ Amway B Sdn. Bhd.
- Amway Business: A business, as identified by the Amway ABO Authorization (ADA) number and the Amway Application for Appointment as an Authorized ABO of Amway Products Form.
- Amway Business Kit: The collection of literature, sales aid and other materials that ABOs are required to possess in connection with acceptance by Amway of their application and the ABO Contract.
- Amway Business Policies: Rules and policies set forth in official Amway literature, including the Rules of Conduct and various other policies and bulletins that may be maintained by Amway from time to time which are incorporated by reference into; (1) the Amway ABO Contract, (2) the Business Manual, and (3) other official Amway literature or communications.
- Amway Business Opportunity: The products, marketing, support and compensation system offered by Amway.
- Amway Produced Business Support Materials (“Amway BSM”): BSM produced by, or on behalf of Amway.
- Amway Products: All goods and services, including literature and other support or auxiliary materials, made available by the Amway Malaysia/Brunei to ABOs.
- Amway Sales and Marketing Plan (“Plan”): The system used to calculate the Bonus compensation and recognition for ABO based on product sales as described in the Amway Business Manual and other official Amway literature.
- Bonus: The monetary rewards that Amway pays to ABOs in accordance with the Amway Sales and Marketing Plan.
- Business Support Materials (“BSM”): The definition for BSM is intended to be interpreted broadly and includes, by way of example, the following; printed materials, audio-video and multimedia productions, internet-based products and services, non-Amway recognition and award systems, meetings and other events, and other materials or equipment used to provide information or support the sale of Amway products and services, as well as coupons, vouchers, tickets or standing order/subscriptions programs relating to any of the previously mentioned. When the term BSM is used with out the preface “Amway Produced”, it refers to non-Amway produced BSM only.
- Digital Communications: Digital Communications are electronic transmissions (generally by computer or mobile device) of text, data, images, video, voice, and other information including, without limitation, any posts or publications made available within the digital space, including emails, videos, live streaming, podcasts, blog posts, mobile applications (apps), advertising, forums, webpages, and through any social media or messaging platform, e.g. Facebook®, Instagram®, Line®, Snapchat®, Telegram®, Twitter®, WeChat®, WhatsApp® or YouTube®.
- Digital Communication Standards (“DCS”): The document published by Amway and amended from time to time, containing those terms that ABOs must comply with when engaging in any Digital Communications regarding the Amway opportunity, Amway products, or Amway services (directly or indirectly). The DCS are fully incorporated into, and made enforceable as a part of, these Rules of Conduct.
- ABO: An independent contractor who has had his Amway Application Form accepted by Amway.
- ABO Contract: Refers to the ABO Application along with the incorporated documents that form the terms of the contractual agreement between ABO and Amway.
- ABO in Good Standing: ABO can be recognized and compensated by Amway in a variety of ways. Amway’s ABO Compensation Plan offers monthly and annual bonuses that ABOs can earn. ABOs are also eligible for Growth Incentives (GI), Founders Achievement Award (FAA), and noncash awards such as incentive trips, which are discretionary benefits that are separate from the core ABO compensation plan.

All achievement awards and bonuses are subject to review and approval by Amway. ABOs must be compliant at all times with the terms of the ABO contract, Amway ABO Compensation Plan and the ABO Rules of Conduct. To be eligible for discretionary benefits such as GI, FAA, and incentive trips, an ABO must consistently demonstrate that they are in Good Standing. Being an ABO in Good Standing affirms the ABO’s commitment to the values of Amway, reflected in its Rules of Conduct, to which all ABOs are bound.

ABOs in Good Standing will work collaboratively with Amway to strengthen the business and not engage in any activities that put the Amway business in jeopardy, nor engage in any activities that will bring discredit to Amway. ABOs are considered to be in Good Standing and are eligible to receive any discretionary awards and rewards:

i.

If the ABO complies with the Rules, laws, and regulations in any market in which the ABO has a presence.
ii. If the ABO does not defend or support the conduct of others who do not comply with this criteria.
iii. Unless the ABO has violated Rules of Conduct and the resultant sanctions have not been fulfilled.
iv. Unless the ABO’s conduct could negatively affect the reputation of Amway, its related businesses, or ABOs affiliated with Amway and its related entities.
v. Unless the ABO was aware of possible Rules violations downline and failed to address them or, if the activity continued, failed to inform Amway.

ABOs who have a multiple business terminated as the result of a Rules sanction in one market will minimally lose Good Standing in all other markets. ABOs with multiple businesses who lose Good Standing in one market, but do not have their business terminated as the result of a Rules sanction, will have their Good Standing reviewed in all markets. Loss of Good Standing continues until restored at the discretion of the Amway affiliate or until any Rules sanctions are served.
- ABOship: An ABOship is another way to describe an Amway business, which is identified by an ADA number.
- Leg: An ABO and all downline ABOs from that individual.
- Line of Sponsorship or (“LOS”): The structural organization of ABOs established by the contractual relationship that each ABO has with Amway.
- LOS Information: includes all information that discloses or relates to all or part of the structural arrangement of ABOs within the Line of Sponsorship, including but not limited to ABO numbers and other ABO business identification data, ABO personal contact information, ABO business performance information, and all information generated or derived there from, in its present or future forms.
- Platinum: An ABO who has achieved a certain level of business activity as specified by the Amway Sales and Marketing Plan.
- Prospect: A potential ABO or customer.
- Rules of Conduct (“Rules” or “ROC”): Define and establish:
(1) certain principles to be followed in the development and maintenance of an Amway Business; and
(2) the rights, duties, and responsibilities of each ABO.
- Sponsor: There can be one of three relationships -
i. Personal Sponsor: An ABO who introduces and sponsors a Prospect into the Amway Business Opportunity;
ii. International Sponsor: An ABO who introduces a prospect from another country to the Amway Business Opportunity and he/she becomes the (“International Sponsor”) when this prospect signs up and is being foster sponsored by another ABO in that market.
iii. Foster Sponsor: An ABO of Amway in the affiliate who is designated to provide training and support to an Internationally Sponsored ABO.


Section 3 - Becoming an ABO

3.1 ABO Application Form and Business Kit:
To become a duly authorized ABO capable of merchandising Amway’s products and services and sponsoring other ABO, an applicant must apply for authorization from Amway by completing and signing the ABO Application Form and possess the Amway Business Kit. The completed ABO Application must be sent to Amway immediately, and accepted by Amway as authorized in accordance with the provisions of Rule 3.3. No ABO shall present the Amway Business Opportunity as anything other than a business opportunity available to Malaysia and Brunei citizens.
3.2 Husband and Wife ABO:
Individuals who are husband and wife shall, upon acceptance by Amway, be authorized as one ABOship. A Person whose spouse is an authorized Amway ABO shall not be eligible to apply as an authorized ABO of another ABOship.
3.2.1 Amway may at its sole discretion terminate the ABOship if Amway is of the opinion (which opinion shall be final) that any act of the ABO and/or his/her spouse (whether or not the spouse is a registered partner) is found to be in contravention of any of the Rules of Conduct of Amway.
3.2.2 If two ABOs, each of whom owns and operates a ABOship in different or same Line of Sponsorship (neither of which is at the Platinum or above level), become married to each other, one ABOship must be terminated. If either member of the newly married couple has attained the status of Platinum or above, then the newly married couple may operate both ABOships, each of which will, however, be operated in its original Line of Sponsorship. ABO must notify Amway as soon as possible.
3.2.3 In a husband and wife ABOship, if a spouse resigns from Amway for any reason pursuant to the Rules of Conduct herein, Amway shall be entitled to terminate the ABOship of the remaining spouse without assigning any reasons. Amway may however allow the remaining spouse to continue operating the ABOship in which event the remaining spouse and resigning spouse shall be subject to these Rules of Conduct and to such other terms and conditions which Amway may deem fit to impose.
3.2.4 Husbands with more than one legal wife can elect only one wife for the husband and wife partnership, subject to the appropriate local legislation. Subsequent wives who wish to be ABOs must be sponsored under this husband/wife partnership.
3.3 Requirements:
Without limiting Amway’s rights, the following are requirements for becoming a ABO or renewing a ABOship:
3.3.1 An ABO must be at least 18 years of age.
3.3.2 Must not be the spouse of a currently authorized Amway ABO unless he or she qualifies under 3.2.2.
3.3.3 Must not have been terminated for breach of contract under a previous ABOship or ABOship with another Amway affiliate; and
3.3.4 Must comply with Section 6.4 of these Rules of Conduct if the applicant previously operated under a ABOship that was terminated or expired (and has not been renewed).
3.3.5

Must not be an employee of a direct-selling company at the time of the initial application or during the term of his or her authorization as an ABO.

3.3.6 Must be a Malaysian or Brunei citizen or resident duly authorized by the relevant authority to conduct business in Malaysia or Brunei.
3.3.6.1 Reside within the country where the business is being registered, if this is a person’s first Amway business in any market where Amway operates. The company retains the discretion to allow registration beyond the restriction.
3.3.7 Must not be a person serving an imprisonment sentence or otherwise confined to any correctional institution or have a previous conviction record for an offence relating to production (and/or) trading of counterfeit goods, false advertisement, illegal conduct of business, tax evasion (or) deception of customers, or an offence relating to deceptive appropriation of assets, abuse of trust to appropriate assets (or) unlawful possession of assets.
3.4 Acceptance or Rejection of ABO Application or Renewal:
Amway reserves the right to accept or reject any ABO Application. Likewise, Amway reserves the right to refuse any Renewal request and can revoke the ABOship if a ABO's activities have not been in accordance with the Rules of Conduct or if the ABO is not in Good Standing or has not complied with the requirements of Rule 3.3.
3.5 ABOs Operated through a Legal Entity:
A party to a ABO Contract may apply to Amway to operate the ABOship through a legal entity, provided it complies with certain requirements and conditions, including that where legally feasible the entity’s sole purpose is the operation of the Amway Business Opportunity. Contact Amway for current information. The person signing the ABO Contract on behalf of a legal entity must be an authorized representative of that legal entity and must personally meet the qualifications set forth in Rule 3.3 above. A legal entity may be required to submit, in addition to other documents, proof of existence and qualification to conduct the activities anticipated in the ABO Contract, proof of compliance with applicable registration requirements, a document (such as an Authorization for Legal Entity Form) containing various information about and agreements of both the legal entity and the founders and management of the legal entity, or such other similar information and documentation as Amway may request.
3.6 Date of Authorization:
The date of authorization as an Amway ABO is when the ABO Application has been processed by Amway.
3.7 Prohibited Sponsoring Practices:
A sponsor shall not impose on a Prospect, nor any ABO, as a condition to receiving from the Sponsor assistance in the development of such person’s ABOship, such as:
3.7.1 Purchase any specified amount of products or services.
3.7.2 Maintain a specified minimum inventory.
3.7.3 Purchase any non-Amway produced “starter,” “decision,” or other “pack” or “kit”.
3.7.4 Purchase literature, audio-visual aids, or other materials.
3.7.5 Purchase tickets for and/or attend or participate in rallies, seminars, or other meetings.
3.8 Term and Expiration:
Unless the term is renewed in accordance with Rule 3.9 of the Rules of Conduct and the Amway Business Policies, a ABOship expires or may be terminated in accordance with its terms. As specified in the ABO Contract, unless earlier terminated by a ABO or Amway, the ABOship shall expire on the one year anniversary of his/her original application.
3.8.1 Buy-Back Rule: Upon expiration or voluntary termination of the ABO Contract, an ABO may apply to Amway to return unsold inventory of Amway products that he/she may posses, provided such products are in new, unused and original condition. Amway will repurchase such products at the cost for which the ABO purchased such Amway products from Amway, according to the existing policy (please refer to Business Manual). In the event that the ABOship is terminated for a ABO’s breach, Amway shall have discretion as to the repurchase of products under the Buy Back Rule.
3.9 Renewal:
An ABOship may be renewed at the discretion of Amway provided the ABO is not in violation or breach of Amway’s Rules and Policies and terms of ABO Contract in any market. To be eligible for extension, an ABO must submit (annually) a notice to Amway requesting that the ABOship be renewed (annually).

If accepted by Amway, any extension of the term of ABO Contract and Amway’s Rules and Policies shall be effective from the date of extension and concluding twelve months thereafter. The terms of such extension shall be the terms and conditions of the ABO Contract in effect at the time of extension. Without limiting Amway’s discretion to deny extension of a ABOship, the following automatically disqualify an ABO from extension of his/her ABOship.
3.9.1 The ABO was operating in a manner that was contrary to the reputation and interests of Amway; or
3.9.2 The ABO did not comply with or is in breach of the ABOship ABOship within the 12 months preceding the period for which extension is sought; or
3.9.3 Failure to meet the requirements outlined in Rule 3.3 of these Rules of Conduct.
3.10 Termination:
An ABO may terminate the ABOship at any time by providing Amway with written notice of termination at Amway’s address. Amway may terminate the ABOship at any time by providing the ABO with written notice of termination at his/her specific address if he/she fails to comply with the Amway Business Policies, including the Amway Rules of Conduct, the Amway Sales & Marketing Plan and other policies maintained by Amway and which have been incorporated into the ABO Contract.
3.11 Invitations Limited to Husband and Wife only:
Invitations for business seminars, incentive trips and other events organized by Amway will only be extended to the authorized ABO and the legal and registered spouse per ABOship. These individuals shall be listed on Amway’s records.
3.12 Conspiracy; Inducement to Breach:
An ABO shall not conspire with any other person to breach or induce a breach of any Rules of Conduct or the Amway Business Policies or to induce or attempt to induce another ABO to breach any of the Rules of Conduct or the Amway Business Policies. Any such activity shall constitute a breach of the Rules of Conduct or the Amway Business Policies.
3.13 Exceeding Scope of Authorization:
An ABO shall not exceed the scope of authorizations granted pursuant to the ABO Contract. Any such activity shall constitute a breach of the ABO Contract.
3.14 Representations and Warranties:
An ABO shall not make any false representation or statement to Amway, nor induce Amway to enter into a ABO Contract under false pretenses, nor breach any representation or warranties implied in this contract or by law. Any such activity shall constitute a breach of the Rules of Conduct or the Amway Business Policies.
3.15 Multiple Breaches:
It is a breach of the Rules of Conduct or the Amway Business Policies for an ABO to allow any breaches to remain uncorrected following notification from Amway of the existence of the same, or to have multiple simultaneous, serial or repeating breaches of the Rules of Conduct or the Amway Business Policies.
3.16 Zero Tolerance Rule:
It is a breach of the Rules of Conduct or the Amway Business Policies for an ABO to conduct ABO activities in markets in which he or she is not authorized to conduct business. It is a breach of the Rules of Conduct or the Amway Business Policies to conduct ABO activities in markets in which Amway are not doing business. Such unauthorized activity may result in, without prejudice to any rights and remedies otherwise available, the immediate suspension of the ABO’s rights.
3.17 Circumvention of the Rules of Conduct:
In case of attempt to circumvent or acting against the intent and spirit of the Rules of Conduct, Amway may at any time take corrective action at its discretion.
3.17.1 All ABOs shall be subject to the Enforcement Procedure which is set out in the Business Manual provided that Amway expressly reserves the right to terminate, at anytime and with immediate effect, the authorization of a ABO who shall have provided false information in the Application or who shall have accepted authorization as a ABO in violation of these Rules or who shall have conducted himself in manner that in Amway’s opinion brings the Amway Sales and Marketing Plan into disrepute.


Section 4 - Responsibilities and Obligations of all ABOs

4.1 Abide by the Amway Business Policies/Amendments/Duty of Good Faith:
At all times, ABO must adhere strictly to the guidelines, procedures and policies stated in the Amway Business Policies of which these Rules of Conduct are a part, in addition to the Amway Sales and Marketing Plan, and, in each case, any amendments made to such from time to time. All ABOs are charged with the duty of good faith and fair dealing under the terms of the ABO Contract.
4.1.1 Cooperation with Investigations: ABOs shall cooperate in any investigation undertaken by Amway into activities that are potentially in contravention of his or her ABOship or the ABOship of another ABO.
4.2 Cross Group Buying or Selling/ Supplying:
No ABO shall engage in cross-group buying or selling / supplying. “Cross group buying and selling / supplying” occurs when an ABO sells or supplies Amway distributed or supplied products and/or services to another ABO who is not personally sponsored and downline of those sponsored, down to the next Platinum.
4.2.1 An ABO must only purchase Amway products and services and Amway BSM directly from his or her Sponsor, or Amway.
4.2.2 An ABO must not sell or supply Amway products and services to another ABO who is not personally sponsored and downline of those sponsored, down to the next Platinum.
4.3 Retail Stores:
4.3.1 No ABO shall permit Amway products or services to be sold or displayed in retail establishments whose main purpose is the sale of products and services to the public, including, but not limited to places like schools, fairs, shops, flea markets, auctions, kiosks, or military bases; nor shall he or she permit any Amway products or services to appear in such locations even if the products or services are not for sale. No promotional material related to Amway products or services or Amway literature shall be displayed in retail establishments.
4.3.2 ABOs are not allowed, on their own or utilizing non-ABO third parties, to sell or promote Amway products or services in any digital retail property which has the primary purpose of selling products or services to the public. No Amway products or services are allowed to appear in these properties even if the products or services are not for sale.
4.3.3 An ABO who works in or owns a retail store must operate his or her ABOship separate and apart from the retail store. Such ABO must secure customers for his/her Amway business in the same manner as ABO who have no connection with a retail store and otherwise abide by this Rule 4.3. Other types of retail establishments, which are not technically stores, such as barber shops, beauty shops, or professional offices, etc., likewise may not be used to display Amway products, information about Amway services, or promotional material related to Amway products or services or Amway literature.
4.3.4 In the online environment, ABOs are allowed to blend and leverage their non-Amway communities and businesses, promote and sell Amway products, and prospect contacts made through that business or community, only in accordance with the Digital Communication Standards.
4.4 Truthful and Accurate:
No ABO shall make any offer to sell any Amway products or services which are not accurate and truthful as to price, grade, quality, performance, and availability. ABO shall not:
4.4.1 Make exaggerated product claims not authorized by Amway with regards to Amway’s products or products distributed by Amway;
4.4.2 In any way whatsoever, represent Amway incorrectly with regard to prices, quality, standards, grades, contents, style or model, place of origin or availability of Amway’s products or products distributed by Amway;
4.4.3 State that Amway’s products or products distributed by Amway are backed, approved, or present any features as regards to yield, accessories, uses or benefits that they do not have, or
4.4.4 Act or present in any way whatsoever Amway, its products or the products Amway distributes, in a fraudulent manner or promote products that do not belong to Amway as if they did.
4.5 Repackaging:
ABO may not repackage products, change the content of products or otherwise change or alter any of the packaging labels of Amway products or services.
4.6 Written Sales Receipt:
An ABO who takes and/or delivers an order in person shall deliver to the customer at the time of sale, a written and dated order or receipt which shall: (a) describe the product(s) sold, (b) state the price charged, and (c) give the name, address, and telephone number of the selling ABO.
4.7 Satisfaction Guarantee:
Whenever a customer requests Satisfaction Guarantee service within the stated guarantee period, an ABO shall immediately offer the individual his or her choice of a: (a) full refund; (b) exchange for a like product; or (c) full credit toward the purchase of another product.
4.7.1 ABOs shall advise Amway of any complaint regarding the Satisfaction Guarantee from a customer and provide copies of all correspondence and details of all conversations regarding the complaint as requested.
4.7.2 ABOs are not authorized to make any type of offer or compromise or render Amway liable for any complaint or product return.
4.7.3 ABOs will be held strictly liable for claims they make which exceed the terms of the Satisfaction Guarantee and shall indemnify and hold Amway harmless for claims made to that effect.
4.8 Compliance with Applicable Laws, Regulations and Codes:
ABOs shall comply with all laws, regulations and codes that apply to the operation of their ABOship wherever their business may be conducted. ABOs must not conduct any activity that could jeopardize the reputation of the ABO and/or Amway. Upon request, ABOs shall forthrightly provide any information requested about an ABO’s activities or any other activities known by the ABO (even with respect to other ABOs). In all such communications with Amway, the ABO shall act with absolute candor and good faith.
4.9 Deceptive or Unlawful Trade Practices:
No ABO shall engage in any deceptive or unlawful trade practice.
4.10 Unlawful Business Enterprises or Activities:
An ABO shall not operate any illegal or unlawful business enterprise, engage or participate in any illegal or unlawful business activity.
4.11 Professionalism:
An ABO shall at all times conduct himself or herself in a courteous and considerate manner and shall not engage in any high-pressure tactics, but shall make a fair presentation of Amway products or services, or the Amway Sales and Marketing Plan, when and where appropriate.
4.12 ABO Relationship:
No ABO shall represent that he or she has any employment relationship with Amway or any of its affiliated companies and/or other ABO.
4.12.1 ABOs shall not give a false representation as to the nature of the relationship between Amway and its ABOs, or make any representation, except in accordance with the explanation given in the Amway Business Manual and Amway Business Policies or other official literature of Amway. An ABO is required to indemnify Amway for the cost, damage or prejudice stemming from such false representation, including any legal fees Amway may have incurred.
4.12.2 ABOs shall not imply that they are employees of Amway, nor shall they refer to themselves as “agents,” “managers,” or “company representatives”, nor shall they use such terminology or descriptive phrases on their stationary or other printed materials.
4.12.3 ABOs may not use their business cards to create the impression that they are in an employment relationship with Amway.
4.13 Franchises and Territories:
No ABO shall represent to anyone that there are exclusive franchises or territories available under the Amway Sales & Marketing Plan.
4.14 Other Selling Activities:
Except as provided in the Digital Communications Standards, ABOs may not take advantage of their knowledge of or association with other ABOs, including their knowledge resulting from or relating to the Line of Sponsorship, in order to promote and expand other business ventures. Such conduct constitutes an unwarranted and unreasonable interference with the business contract of other ABOs and Amway.
4.14.1 ABOs shall not solicit, directly or indirectly, other ABO in order to sell, offer to sell, or promote other products, services, or business opportunities not offered or marketed by Amway. This Rule also applies to investments, securities, and loans, regardless of their source.
4.14.2 ABOs shall not sell, offer to sell, or promote any other business opportunities, products, or services in connection with the Amway Sales and Marketing Plan.
4.15 Interference in another ABO’s ABOship; Inducement:
It is a breach of the Rules of Conduct or the Amway Business Policies for a ABO to:
4.15.1 Interfere or attempt to interfere with another ABO’s ABOship; or
4.15.2 Induce or attempt to induce another ABO to change his/her Line of Sponsorship, to transfer or abandon his/her ABOship, or to sponsor or not sponsor a particular Prospect; or
4.15.3 To induce or attempt to induce another ABO to deny training, education, motivation or other support to a downline ABO; or
4.15.4 To induce or attempt to induce another ABO to breach any Rules of Conduct or the Amway Business Policies.
4.16 Exporting Amway’s Products:
No ABO may export or import, or sell to others who import or export, AMWAY’s products from any other country in which AMWAY has established operations, into any country regardless of whether or not AMWAY is doing business in that country.

ABOs may, however, take Amway products across borders for personal use, with the following limitations:
4.16.1 The ABO is visiting another country and personally places the product order in that country.
4.16.2 The ABO physically picks up/receives the products in one country and personally carries the products to another country. There may be no couriers, shipping companies, or freight forwarders involved.
4.16.3 If the ABO has a Multiple Business in the country visited, the order cannot be placed as a customer order for an overseas customer.
4.16.4 The products are for the ABO’s personal use only.
4.16.5 The products may not be resold, distributed, or given away under any circumstances.
4.16.6 The products ordered must not be available in the ABOs home market.
4.16.7 Durables (e.g. water treatment systems, air treatment systems) may not be carried from one market to another under any circumstances.
4.16.8 The ABO order must not be for more than a reasonable amount of product; under USD$1,000.00 annually, not including any products that may be purchased and carried personally while on attending Leadership Seminar in another market.
4.16.9 The personal use exclusion may not be used as a business-building strategy.
4.17 Retail Effort Rule:
Amway pays bonuses under the Amway Sales & Marketing Plan based on sales to end consumers. For a ABO to be entitled to bonuses and/or qualification under the Amway Sales & Marketing Plan, that ABO’s purchases must be consumed or sold to end consumers within a reasonable period as determined by Amway. Amway reserves the right to deny all qualifications, awards and rewards if in Amway’s judgment, the ABO’s purchases are not in compliance to this rule.
4.17.1 Amway does not require stock keeping or purchase of inventory. ABOs may not purchase or counsel other ABOs to purchase product for any purpose other than the provision of such product to end consumers.
4.18 Unsolicited E-mail Messages:
Digital Communications as used in these Rules means electronic transmissions (generally by computer or mobile device) of text, data, images, video, voice, and other information including, without limitation, any posts or publications made available within the digital space, including emails, videos, live streaming, podcasts, blog posts, mobile applications (apps), advertising, forums, webpages, and through any social media or messaging platform, e.g. Facebook®, Instagram®, Line®, Snapchat®, Telegram®, Twitter®, WeChat®, WhatsApp® or YouTube®.

The Rules apply to ABO Digital Communications regarding Amway, the Amway opportunity, Amway products and services (directly or indirectly), or when the Digital Communications constitute BSM as defined under the Rules and BSM Policy. Since the digital space is unique, Amway has established Digital Communications Standards (DCS) to ensure ABO Digital Communications are in compliance with the Rules. The DCS are incorporated into and made a part of these Rules, and ABOs must comply with the DCS. A copy of the currently applicable DCS is available upon request from Amway.
4.19 Fundraising:
No ABO shall use Amway products in conjunction with any type of fundraising activity. Fundraising includes but is not limited to the solicitation for the purchase of Amway products or services based on the representation that all, or some, of the gains, proceeds, bonuses, or profits generated by such sale will benefit a particular group, organization or cause.
4.20 Amway Sales and Marketing Plan Manipulation:
No ABO shall manipulate the Amway Sales and Marketing Plan or award volume in any way which results in the payment of Bonuses or other awards and recognition that have not been earned in accordance with the terms of the Amway Sales and Marketing Plan and/or the Amway Business Manual. In this regard, the strategic and artificial structuring of an Amway Line of Sponsorship for the purpose of depth building, whether or not there are relationships between those who are sponsored and those who sponsor, is considered to be manipulation and an unacceptable business practice. Amway at its sole discretion will determine what constitutes manipulation of the Amway Sales and Marketing Plan.
4.21 Personal/Business Information Update:
All ABOs are responsible for communicating any updates or changes to their personal information (e.g., name, address, and telephone numbers, etc.) or business information (e.g., change of business status, etc.) to Amway.
4.22 Proprietary Information:
In addition to the provisions contained in Rule 9 of the Rules of Conduct, pertaining to the use of the Amway trade name, trademarks and copyrighted materials, Amway’s confidential and proprietary business information including, by way of example and not limitation, Line of Sponsorship information (i.e., information compiled by Amway that discloses or relates to all or part of the specific arrangement of sponsorship within the Amway business, including, without limitation, ABO lists, sponsorship trees, and all ABOs or Amway business information generated there from, in its present and future forms), business information, manufacturing and product development, business plans, and ABO sales, earnings and other financial information, etc., constitute commercially advantageous, unique, and proprietary trade secret and business secrets of Amway which it keeps proprietary and confidential and treats as a trade secret and business secret and constitute “Proprietary Information” subject to the ABO Contract.
4.22.1 Amway is the exclusive owner of all Proprietary Information, which is derived, compiled, configured, and maintained by Amway. The ABO acknowledges all proprietary information is owned by Amway through the considerable expenditure of time effort and resources.
4.22.2 ABOs are granted a personal, non-exclusive, non-transferable and revocable right by Amway to use Proprietary Information only as necessary to facilitate their Amway Business as contemplated under the Rules of Conduct including, for example, the Confidentiality Policy and other terms and conditions of the ABO Contract. Amway reserves the right to deny or revoke this right, upon reasonable notice to the ABO stating the reason(s) for such denial or revocation, whenever, in the reasonable opinion of Amway, such is necessary to protect the confidentiality or value of Proprietary Information.
4.22.3 All ABOs shall maintain Proprietary Information in strictest confidence, and shall take all reasonable steps and appropriate measures to safeguard Proprietary Information and maintain the confidentiality.
4.22.4 An ABO shall not compile, organize, access, create lists of, or otherwise use or disclose Proprietary Information except as authorized by Amway. An ABO shall not disclose Proprietary Information to any third party, or use Proprietary Information in connection with any other businesses.
4.22.5 Use or disclosure of Proprietary Information, other than as authorized by Amway, shall cause significant and irreparable harm to Amway, and Amway may claim appropriate, compensation for damages as well as demand an ABO refrain from the harmful conduct as well as seek any other remedies under applicable laws.
4.22.6 In case of disclosure of the Proprietary Information, voluntary or not, by an ABO to any third person, the ABO should immediately notify Amway about that fact and take the necessary measures in order to (a) prevent further disclosure by such third party and (b) oblige such third party to sign a confidentiality and non-disclosure agreement for the benefit of Amway and under no less stringent terms that those provided within this Rule 4.22.
4.22.7 An ABO shall promptly return any and all Proprietary Information or any copy of same to Amway upon resignation, expiration, failure to renew, denial of extension or termination of his or her ABOship and shall refrain from any further use.
4.22.8 The confidentiality obligations set out in this Rule 4.22 shall survive during the term of the ABO Contract as well as after the date of its expiration or termination by any cause.
4.23 Presentation Rules
The content of the presentations which include or support the promotion of the retailing of Amway™ products and services, or the Amway Sales and Marketing Plan, must otherwise be in accordance with the following:
4.23.1 ABOs shall not:
a) exaggerate income representations by relating it to or incorporating it with other income and suggesting that it is the result of building the Amway business;
b) substitute group or non-Amway organizational identity for the Amway business. The Amway business must always be clearly identified without any ambiguity to the participants during the course of the presentation;
c) advocate, imply or give the impression that success can be achieved through promoting personal consumption with no requirement to sell or promote inappropriate product usage and/or claims;
d) promote one’s Line of Sponsorship, affiliation or group in any manner that will give rise to or likely to give rise to resentment by or cause any detriment to others;
e) misrepresent whether directly or indirectly and by whatever means the relationship of the ABO to Amway, for example, suggesting or implying that Amway is “just a supplier”, or that the ABO represents a business opportunity of which “Amway is a part”, or that the ABO “outsources” administrative support to Amway, etc.;
f) promote any other business opportunity other than the Amway Business or solicit any participants to attend meetings for the purpose of presenting another business opportunity at any time; or,
g) use the meeting as a platform to promote or advocate religious, political and/or personal social beliefs
4.23.2 Personal reflections on the following are not appropriate:
a) social and cultural issues;
b) preferences regarding specific political views, parties, candidates or elected officials.
4.23.3 Discussions must only relate to ethics and positive attitudes that will assist and encourage the ABO’s and Amway’s products, services and business
4.23.4 Income representations, whether direct or implied, must reflect a realistic income potential from participation in the Amway Sales & Marketing Plan
4.24 Activity Outside Malaysia or Activity Outside The Market Where The ABO Is Registered:
ABOs who engage, directly or indirectly, in any activity related to the Amway business in a jurisdiction outside of Malaysia must do so in a manner that complies with the letter and spirit of the applicable laws, regulations, and rules, policies and procedures of the Amway affiliate in that jurisdiction, regardless of whether they are registered ABOs in that jurisdiction. Failure to do so shall be a breach of the ABO Contract.
4.25 Advertising:
An ABO may not present the Amway Business Plan or solicit participation in the Amway Business Plan through any broadcast communication methods including mass mailings, telemarketing, national or international advertising, radio, television, facsimile services, or any other means by which personal contact with a Prospect is not present. Advertising is allowed in a limited context as described in the Digital Communication Standards.


Section 5 - Responsibilities and Obligation of All Sponsors/Platinums

Each Amway Business Owner (ABOs) is responsible for building his/her own Amway business. Amway recognizes that proper support, training and motivation from the Sponsor/Platinum are also important to the continued growth of Amway businesses downline. However, Sponsor and other upline activities must never undermine the independence and personal effort of each Amway business or improperly interfere with the relationship between Amway and each ABO. Further, Section 5 prohibits excessive or improper upline involvement which may also constitute manipulation of the Amway Sales and Marketing Plan (Section 4.20).

Amway reserves the right to evaluate the type and frequency of upline involvement to determine whether it constitutes interference in violation of the Rules of Conduct.

5.1 Duties and Responsibilities of Sponsors
An ABO who engages in sponsoring activity or who sponsors an ABO shall:
5.1.1 Sell to the sponsored ABO an unaltered Amway Business Kit, and inform him/her of the applicable time period in which to return the Kit for a refund.
5.1.2 Be in compliance with the ABO Contract and meet all requirements as set forth in the ABO Contract including Amway Business Policies.
5.1.3 Train and motivate the sponsored ABO in accordance with Amway Business Policies, or cooperate with the upline Platinum to ensure that this training and motivation occurs.
5.1.4 Ensure that the ABO whom they have personally sponsored fully comply with the Amway Rules of Conduct and the terms of the ABO Contract including the Amway Business Policies, and all applicable laws and regulations.
5.1.5 Encourage ABOs whom they have personally sponsored to attend official Amway meetings and functions.
5.1.6 Explain the responsibilities and obligations of an ABO under the ABO Contract, including the Amway Business Policies and instruct the sponsored ABO on how to operate an ABOship in accordance with the Amway Business Policies, in addition to the Amway Business Manual and other official Amway literature.
5.1.7 Support and comply with the Rules of Conduct and educate and assure that other ABOs whom they have personally sponsored do the same.
5.1.8 Protect the sponsorship rights of each ABO whom they have personally sponsored.
5.2 Duties and Responsibilities of Platinums
The following are some of the responsibilities and functions of a Platinum ABO:
5.2.1 Ensure that the ABO whom they have personally sponsored and downline of those sponsored, to the next Platinum, fully comply with the Amway Rules of Conduct and the terms of the ABO Contract including the Amway Business Policies, and all applicable laws and regulations.
5.2.2 Encourage ABOs whom they have personally sponsored and downline of those sponsored, to the next Platinum, to attend official Amway meetings and functions.
5.2.3 Support and comply with the Rules of Conduct and educate and assure that other ABOs whom they have personally sponsored and downline of those sponsored, to the next Platinum do the same.
5.2.4 Protect the sponsorship rights of each ABO whom they have personally sponsored and downline of those sponsored, to the next Platinum.


Section 6 - Preservation of the Line of Sponsorship

6.1 Protection of the Line of Sponsorship:
The sale of an ownership interest in a ABOship, transferring a ABOship, requires prior approval by Amway. This approval shall be at Amway’s sole discretion.
6.1.1 The transfer of an ABO, with or without his/her personally sponsored and downline of those sponsored, moves the sponsorship of that ABOship from one ABO to another.
6.1.2 When an ABOship is sold, such ABOship shall remain in the same position in the Line of Sponsorship.
6.1.3 Transfers may not be used to strategically or artificially restructure any part of the Line of Sponsorship.
6.2 Individual Transfers:
An individual transfer involves the transfer of a ABO without any of his or her sponsored ABOs. Without limiting or restricting in anyway Amway’s powers and discretion under Rule 6.1 above:
6.2.1 Any ABO who wants to change Sponsors must submit a written request to Amway accompanied by (1) a written release signed by all ABOs upline up to and including the first qualified Platinum or above, and (2) a written acceptance from the new Sponsor and new Platinum or above. The written acceptance from the new Sponsor and Platinum or above confirms that they will incur all responsibilities of the transferring ABO.
6.2.2 Amway will also contact any International Sponsor and International Leadership Bonus recipients and will allow 30 days for comment.
6.3 Group Transfers:
A group transfer involves the transfer of a ABO with all or some of his/her personally sponsored and downline of those sponsored. Without limiting or restricting in any way Amway’s powers and discretion under 6.1 above:
6.3.1 An ABO who wishes to transfer to a different Sponsor with all or part of his/her personally sponsored and downline of those sponsored, must submit a written request to Amway accompanied by the written consent from all downline ABOs, who wish to transfer, down to the first ABO who is qualified at the Platinum or above level and all ABOs who are qualified at the Platinum or above level up to and including the first ABO who is qualified at the Emerald or above level.
6.3.1.1 If the first upline ABO who is qualified at a formal award level is a qualified Emerald or above, written consent must be received from the next ABO who is qualified at the Platinum or above level who is upline from that Emerald.
6.3.1.2 Amway will then notify the first qualified upline Diamond and allow 14 days for comment.
6.3.2 The transfer request must be accompanied by written consent of all those ABOs, including those internationally sponsored, who the transferring ABO wishes to take with him or her and the written acceptance of the ABO in the Line of Sponsorship to which the requester wants to be transferred.
6.3.2.1 Amway will also contact any International Sponsor and International Leadership Bonus recipient and will allow 30 days for comment.
6.3.3 No ABO currently recognized by the company as a Group Leader (e.g., Silver Sponsor, Gold Producer, Platinum, or Ruby, etc.) can be transferred with his/her personally sponsored and downline of those sponsored under this Rule.
6.3.3.1 A former Group Leader ABO may be transferred with his/her personally sponsored and downline of those sponsored only if more than 2 full years have elapsed since the last month in which the ABO was recognized as such, provided there has been compliance with the procedures outlined above.
6.4 Six Month Inactivity:
An ABO who wishes to terminate (by resignation or failure to extend) his or her ABOship under his or her present Sponsor and who thereafter becomes inactive for a period of six or more consecutive months shall cease to be an authorized ABO and may, following the lapse of said inactive period, apply as a new ABO under a new Sponsor. The date on which Amway receives the letter of resignation begins the inactivity period. A person who has not renewed his/her ABOship will be considered expired and must remain inactive six months from the beginning of the following month.
6.4.1 To sponsor an ABO under this Rule, the applicant must complete a new ABO Contract which may be obtained from Amway. When Amway receives an ABO Contract, it notifies the original ABO at the Platinum or above level of the fact and grants him or her 14 days to file an objection to the inactivity claim. If evidence of activity during the six-month period is substantiated, Amway will refuse to honor the sponsorship under the new Sponsor. The right of an ABO to contest the sponsorship of a former ABO who is now sponsored under a different Sponsor ceases when two years have elapsed since the date Amway accepted the application under the new Sponsor.
6.4.2 Definition of Inactivity: Inactivity for purposes of this Rule shall mean that during the period of inactivity, the ABO shall be completely inactive, which means such ABO:
6.4.2.1 Shall not have purchased products or services of Amway as a ABO for personal use (although he or she may do so as a customer)
6.4.2.2 Shall not have sold or supply any products or services of Amway except pursuant to the "buy-back" policy, shall not have engaged in any phase of a product sale/purchase (e.g., taking an order, making a delivery, or accepting payment);
6.4.2.3 Shall not have presented the Amway Sales and Marketing Plan to any Prospect;
6.4.2.4 Shall not have filed an Intent to Continue for the extension of his or her ABOship; and
6.4.2.5 Shall not have attended any recruiting, training, or motivational meeting conducted by any ABO or any Amway-sponsored meetings;
6.4.2.6 For purposes of this Rule, the following shall NOT constitute activity and do not, therefore, interrupt the running of the six-month inactivity period so long as the former ABO is otherwise inactive:
6.4.2.6.1 Procuring and/or submitting a written request for transfer;
6.4.2.6.2 Filing a request for the review of an Amway decision by an International Review Panel; or
6.4.2.6.3 Directing an inquiry to Amway as to the status of his or her ABOship.
6.4.2.7 During the inactive period, the former ABO must not participate in any activity under another ABOship in the name of his or her parents, siblings, or others or he or she shall be determined as "active" for the purposes of this Rule.
6.4.2.8 When either a husband or wife is a ABO, both must fulfill the six-month inactivity requirements before one can be sponsored again as a ABO.
6.4.2.9 If the ABO who is changing Sponsors under this Rule also has any internationally sponsored ABOs, the ABO’s internationally sponsored ABOs are forfeited once the six-month inactivity period has begun.
6.4.2.10 If the ABO who is changing Sponsors under this Rule also owns Amway businesses in other markets, he/she must elect one of them to be the International Sponsor of his/her new ABOship when completing the new ABO Contract.
6.4.3 Two Year Inactivity: A ABO who transfers to or who following six or more months of inactivity applies for sponsorship under a Sponsor in a different Line of Sponsorship pursuant to the provisions of this Rule, may not be sponsored by any ABO who was previously above him or her in the original Line of Sponsorship up to and including the first ABO qualified at the Platinum or above level, or below him/her in his/her former personally sponsored and downline of those sponsored, down to and including the first ABO qualified at the Platinum or above level, unless at least two years have elapsed since the termination of his or her ABOship.
6.4.4 ABOs who transfers to, or who, following six or more months of inactivity, is sponsored under a Sponsor in a different Line of Sponsorship pursuant to the provisions of this Rule, shall have no right to sponsor in the new Line of Sponsorship any ABOs who was previously above him or her in the original Line of Sponsorship up to and including the first ABO qualified at the Platinum or above level, or below him or her in his or her former personally sponsored and downline of those sponsored, down to and including the first ABO qualified at the Platinum or above level. However, a ABO who has been inactive for a period of two years following his or her resignation may be sponsored by any sponsor, including his or her former Sponsor who may have since been transferred to or sponsored by a different Sponsor.
6.4.5 An ABO who has declared inactivity in one market may continue to operate as an Amway ABO in any other market in which he/she has a ABOship, during the terms of his/her inactivity in the other markets.
6.4.6 A formerly fostered sponsored ABO may sponsor again subject to paragraphs 6.4.1, 6.4.2, 6.4.3, and 6.4.4 and the following conditions:
6.4.6.1 At the time of application, the former ABO must specify whether or not he wishes to be internationally and foster sponsored again, and
6.4.6.2 A former ABO may not be personally sponsored by a Sponsor who was previously above him or her in the original line of foster sponsorship up to and including the first ABO qualified at the Platinum or above level, or below him or her in his or her original Line of Sponsorship down to and including the first ABO qualified at the Platinum or above level unless two or more years have elapsed since the termination of his or her ABOship.
6.4.7 Corrective Action: If any provisions to this Rule are violated, Amway may take corrective action, which may include, but is not limited to, the termination of the violating ABO’s ABOship, and transfer of his or her former personally sponsored and downline of those sponsored and/or the Business Volume generated during the period of violation to the appropriate Line of Sponsorship.
6.5 Sale of a ABOship:
A ABO who owns a ABOship (whether or not qualified as Platinum or above may sell his or her ABOship only to another authorized ABO as prescribed by this rule. Amway requires that specific terms of sale be included in any sales agreement. In order to preserve the Line of Sponsorship, the selling ABO must offer his or her ABOship in the order of priority stated below and the ABO interested in purchasing the ABOship must meet all of the terms and conditions as set forth in these Rules. The purchased business shall remain separate from the buyer’s other Amway business and the Line of Sponsorship shall not be altered in any way as a result of the sale.
6.5.1 The first option to purchase belongs to his or her International Sponsor, who retains throughout the sales negotiations to sell the ABOship the right to acquire the same by meeting the price and conditions of any bona fide offer received by and deemed acceptable to the Seller.
6.5.2 The second option to purchase belongs to his or her local Foster Sponsor so long as the first option has not been exercised. In the event the selling ABO has no International Sponsor, the local Sponsor retains throughout the sale negotiations to sell the ABOship the right to acquire same by meeting the price and conditions of any bona fide offer received by and deemed acceptable by the Seller;
6.5.3 The third option, exercisable so long as the first or second options above have not been exercised, belongs to any one of the Seller’s personally sponsored ABOs;
6.5.4 The fourth option, exercisable so long as the first, second, or third options above have not been exercised, belongs to any qualified Platinum or above either up or down the Line of Sponsorship to the next qualified Diamond;
6.5.5 The final option, exercisable so long as the first, second, third, or fourth options above have not been exercised, belongs to any qualified Emerald at that time.
6.5.6 All purchasing ABOs must be in good standing as determined by Amway. All sales (except the price) must be reviewed and approved by Amway before they become final. Amway reserves the right to approve all sales at its own discretion. No changes in ownership will be implemented and no change of title of the business shall be made final until the sales agreement has been received and approved by Amway and a finally executed copy of the sales agreement is provided to Amway for its records.
6.5.7 If the ABO wishes to sell his or her ABOship under terms and conditions different from those of his or her first offer, the ABOship must be once again offered for sale under the revised terms and conditions in accordance with the order of priority indicated above.
6.5.8 All purchasing ABOs must meet the following criteria as reasonably determined by Amway. Failure to meet the following criteria will act as if the offer to purchase was revoked or the option to purchase was never exercised:
6.5.8.1 Possesses sufficient expertise in the business so as to demonstrate a complete and accurate understanding of the Amway Sales and Marketing Plan and the Amway Business Opportunity;
6.5.8.2 Possesses a complete and accurate understanding of the Rules of Conduct and demonstrate a willingness to abide by them;
6.5.8.3 Possesses adequate resources to operate the seller’s ABOship and to provide necessary training and support;
6.5.8.4 Possesses an understanding of any relevant market factors that may impact the operation of the seller’s ABOship; and,
6.5.8.5 Is not currently engaged in any dispute or possess any conflict which may impact their ability to operate the seller’s ABOship.
6.5.9 Monthly Performance Bonuses accruing to the business after the date of sale will be paid to the new owners. Annual Bonuses (such as Emerald and Diamond Bonuses) shall be paid as specified in the Sales Agreement as authorized by Amway. All awards previously awarded to the business will not be transferred to the new owners. Qualification for awards for the business will be determined only by activities occurring after the date of sale.
6.6 One Amway Business Rule:
A ABO may own, have an interest in, be a signatory on or be listed as a designee on only one ABOship, except as provided in Rules 6.6.1 – 6.6.5. Only under the following circumstances may a ABO have ownership interest in more than one ABOship:
6.6.1

Where two ABOs marry and one or both have attained the Platinum or above level prior to marriage pursuant to Rule 3.2.2;

6.6.2

Where an existing ABOship purchases another ABOship pursuant to Rule 6.5;

6.6.3 Where a ABO (transferor), in order to facilitate the transfer of his or her ABOship in the event of his or her death, requests to assign the ABOship to another existing ABO pursuant to Rule 10; or,
6.6.4 Where an existing ABO inherits a ABOship pursuant to Rule 10.
6.6.5 In the event a ABO owns or has an ownership interest in two or more ABOships pursuant to this Rule, Amway shall continue to recognize such ABOships as separate ABOships and will only recognize them as separate, individual ABOships for all purposes including, for award and Bonus purposes.
6.7 Mergers and Combinations of ABOships:
No merger or combination of two or more existing ABOships by reason of intentional affirmative act on the part of the owners shall be permitted which results in the merging ABOships obtaining any level of achievement.
6.7.1

Only those mergers or combinations resulting from failure to file a Notice of Intent to Renew form, termination, resignation, death (with no designation of succession by heirs), or some involuntary event or cause beyond the control of any of the owners, shall be permitted, provided, however, that the merging business has fewer than two (2) qualified legs. A permissible merger and combination must not be implemented until same has been reviewed and approved by Amway.

6.7.2

Under no circumstances will Amway approve a merger which results in an ABO attaining a higher award level.

6.8 Divorce, Separation, or Other Dissolution:
Whenever a business is ordered to be separated or divided as the result of a divorce, dissolution of a corporation or partnership (where applicable), the separation or division must be accomplished in such a way as to not adversely affect the interests and/or income of the ABO in the Line of Sponsorship. During the division or separation process, neither party shall administer or operate, together or separately, any other ABOship without Amway’s express written consent.
6.8.1

Divorce: Upon divorce of a married couple one of whom is a signatory to a ABO Contract, Amway shall continue to recognize the signatory to the ABO Contract as the ABO and shall pay Bonuses and grant awards and rewards to such ABO only. Amway will continue to treat the ABOship as a single entity and for the purposes of this contract the individuals formerly married are still bound by Rules 3.2, 3.11, and 4.14 as they deal with spousal issues. Any arrangements between divorced spouses with respect to proceeds from an Amway Business of one of the spouses must be handled by the divorcing spouses. Absent the express written consent of Amway, no arrangements shall be made to divide proceeds or to share awards or rewards between divorced spouses.

6.8.2

Dissolution of a Legal Entity Operating an ABOship: Absent the express written agreement of Amway to the contrary, prior to dissolution of a legal entity that is a signatory to an ABO Contract, the ABO Contract may be assigned to the authorized representative of the legal entity who signed the ABO Contract originally on behalf of the company, or the ABOship may be sold in accordance with Rule 6.5 of the Rules of Conduct. The failure to either assign the ABO Contract to the authorized representative or to sell the ABOship in accordance with Rule 6.5 of the Rules of Conduct shall result in abandonment of the ABOship in accordance with Section 13 of the Rules of Conduct.

6.9 Disposition of a ABOship:
If a ABO terminates his/her ABOship with Amway, or fails to apply for extension of the ABOship within the required time period, or dies without leaving heirs who are willing and able to assume responsibility for the ABOship, Amway, at its sole discretion, shall decide the future of the ABOship in accordance with Section 13.
6.10 Non-Compete / Non-Solicitation:
(a)

Non-Compete:

An ABO shall not, for a period of 6 months after the termination of his/her contract of ABOship with Amway, engage in or carry on any business or service, either directly or indirectly, which may be considered to be in competition with or similar to the businesses of Amway, whether for his/her own account, or for the account of any other person in Malaysia and Brunei, using or exploiting any confidential information belonging to Amway, its customers or ABOs. Confidential information includes the proprietary information under Rule 4.22, but is not limited to: Amway's Line of Sponsorship information, Amway's Sales and Marketing Plan, marketing strategies, technology, know-how, customer lists and contacts, ABO lists and contacts, customer portfolios, costs of production and marketing, product costs, prices, quoted prices, specific needs and requirements of customers and suppliers, status of all on-going negotiations with customers, price lists, and any other information which by its nature could be considered to be confidential.
(b)

Non-Solicitation:

An ABO shall not, during the existence of his/her contract of ABOship with Amway, and for a period of 24 months after the termination of his/her contract of ABOship with Amway, whether for his/her own account, or for the account of any other person in Malaysia and Brunei, solicit, induce, attempt to solicit, attempt to induce, or otherwise entice away from Amway, any of its ABOs in Malaysia and Brunei. Furthermore, a ABO shall not use or exploit Amway's confidential and proprietary information which includes but is not limited to Amway's Line of Sponsorship information, Amway's sales and marketing plan, marketing strategies, technology, know-how, customer lists and contacts, ABO lists and contacts, customer portfolios, costs of production and marketing, product costs, prices, quoted prices, specific needs and requirements of customers and suppliers, status of all on-going negotiations with customers, price lists, and any other information which by its nature could be considered to be confidential.


Section 7 - Non-Amway Produced Business Support Materials (BSM)

While Amway does not require anybody to purchase BSM, ABOs may decide that they can play a useful role in building a profitable business or achieving goals. BSM are entirely optional and ABOs who chooses to promote, use, sell or distribute BSM must emphasize that the purchase is strictly voluntary. All BSM utilized in building an AB or selling an Amway product must comply with the Rules of Conduct, the Business Support Materials Policy, the Digital Communication Standards and the Amway Business Policies. BSM may not be sold to non-ABOs nor can the purchase of any BSM be framed as a requirement for becoming an ABO. Amway does not endorse any BSM. At its sole discretion, Amway may review any BSM and adjudge whether or not it is suitable for use in the market. Amway’s review would be solely for the determination of compliance with its Rules of Conduct, Review Standards, Business Practices, the Digital Communication Standards and Amway Business Policies, including quality control procedures (“Quality Control”). ABOs are responsible for compliance with all laws regarding the content, production, distribution, and sale or use of BSM.

For further clarification of this Rule, refer to the Affiliates BSM Policy.

7.1 ABO Only:
ABO may produce BSM dealing with general subjects of a “how-to” nature; however, they must bear the legend “For Existing ABO Only – Not for use with Prospects.”
7.1.1 ABO who chooses to use, sell or distribute BSM, including tickets to seminars and events, may not suggest, or imply that the use of any such materials will guarantee success. All BSM shall contain the following or substantially equivalent language in a format and placement indicated by Amway:

“No one can guarantee that these techniques and approaches will work for you. We hope, however, that the ideas presented here will assist you in developing a strong and profitable business. These materials have been published independently of Amway. ”

The above language or its equivalent must appear on all seminar and event tickets.
7.2 Review:
Amway reserves the right to require submission of all BSM for review and authorization at its sole discretion. As a result of such review, Amway may require that such BSM be modified and/or take other appropriate action(s).


Section 8 - Presentation of the Amway Sales and Marketing Plan

8.1 Must not Give False Impression:
When inviting a prospect to hear a presentation of the Amway Sales and Marketing Plan, an ABO shall neither directly or indirectly:
8.1.1

Give the impression that the Amway Sales and Marketing Plan relates to an employment opportunity (in accordance with Rule 4.11);

8.1.2 Imply that the invitation is to a social event;
8.1.3 Disguise the invitation as a “market survey;”
8.1.4 Promote the event as a “tax seminar;” as stated in Rule 8.3.3;
8.1.5 Promote the Amway Business Opportunity as a business relationship with a person, company, or organization other than Amway as stated in Rule 4.23.1 sub point (e) above;
8.1.6 Directly or indirectly indicate that such products are merely one line of products distributed through or as a part of a brokerage, consignment, or intermediary business operated by a person, company or organization other than Amway;
8.1.7 Directly or indirectly indicate that the Amway Business Opportunity, ABO or products and services merchandised through Amway are part of any business other than the Amway Business Opportunity as defined in the Rules of Conduct and other official Amway literature;
8.1.8 Fail to affirmatively indicate in connection with such invitation the true nature of such presentation and that the presentation is about the Amway Sales and Marketing Plan and the Amway Business Opportunity; or
8.1.9 Engage in any other direct or indirect misrepresentation of the Amway Business Opportunity and the ABO’s relationship to Amway and the nature of this the Amway Business, or omit any information that a person receiving such an invitation or attending or otherwise participating in such a presentation or event could reasonably be expected to need in order to properly evaluate the Amway Business Opportunity, Amway products and services.
8.1.10 Or in any other way violate Rule 4.23 above.
8.2 First Contact with Prospects:
It is a breach of the Rules of Conduct or the Amway Business Policies for an ABO to mislead or fail to inform a Prospect ABO the nature of the ABO activities and, therefore, at the first contact with Prospects, an ABO must:
8.2.1

Introduce himself/herself by name;

8.2.2 Truthfully and honestly represent the Amway Sales and Marketing Plan, its products and/or services;
8.2.3 Truthfully and honestly respond with full transparency and candor to any questions that the Prospect has concerning the Amway Business Opportunity, Amway products and services, the ABO or Amway.
8.3 Sponsorship Ethics:
In seeking participation of a prospect in the Amway Sales and Marketing Plan, the sponsoring ABO must comply with Rule 4.23 above as well as the following:
8.3.1

Must not say that a successful ABOship can be built in the form of a “wholesale buying club”, where the only products bought and sold are those transferred to other ABOs for their personal use.

8.3.2 Must not say that there is no requirement for the retail sale or marketing of products by ABOs.
8.3.3 Must not promote the enjoyment of tax benefits as the best or principal reason for becoming an ABO.
8.3.4 Must not say that the business is a “get-rich-quick” opportunity in which it is easy to achieve success with little or no expenditure of effort or time. In the event that another ABO is used as an example for success, that ABOs success must be verifiable and substantiated.
8.3.5 Must not use any broadcast communication methods including mass mailings, telemarketing, national or international advertising, radio, television, facsimile services, computer communication networks including the Internet, or any other means by which personal contact with a Prospect is not present. Advertising is allowed in a limited context as described in the Digital Communication Standards.
8.3.6 An ABO must not misrepresent the relationship between Amway and any other company affiliated with Amway.
8.4 No Exclusive Territories:
No ABO shall represent that there are exclusive territories available. It is a breach of the terms of ABOship to make such a representation.
8.5 No Obligation to Purchase:
An ABO shall not require a Prospect to purchase products and/or services and/or that a deposit is required in order to participate, nor that there is a fee under the form of a training course, seminar, social event or similar activity in order to have the right to participate, except for the Amway Business Kit. It is a breach of the terms of ABOship to make such a representation.


Section 9 - Use of the Amway Trade Name, Trademarks and Copyrighted Materials

This rule has been developed to maintain the integrity of Amway’s intellectual property and to ensure that the AMWAY brand will be available exclusively for the Amway Business. In addition, Amway has implemented a corporate identity program that requires the correct and consistent use of the Amway corporate logo, no matter where it appears. Therefore, no alterations to the approved logotype are allowed. Upon request, Amway will provide an example of the approved logotype and color specifications.

9.1 Misuse and Misappropriation:
ABOs shall not misuse or misappropriate Amway’s trademarks or other intellectual property or proprietary information. It is a breach of the ABO Contract for a ABO to use any trademarks or other intellectual property or proprietary information belonging to or licensed to Amway except in accordance with the applicable terms, conditions and procedures set forth in the ABO Contract, including the Amway Rules and Policies.
9.1.1 Each ABO acknowledges and agrees that Amway is the licensee of certain trademarks including, e.g., logos, service marks and other intellectual property and industrial property, including the name AMWAY, and various trademarks, trade names and service marks used in connection with Amway products and services, and the various designs or labels.
9.1.2 ABOs shall not use, in connection with his/her Amway Business or any other business (including but not limited to, any business vehicle, office, phone listings, premises, or stationery) and/or on or in connection with any products, the AMWAY name, or trademarks, service marks or other intellectual property belonging or licensed to Amway without the prior written consent of Amway and subject always to any conditions attached to such use except as otherwise provided herein. Amway reserves the right to withdraw its consent at its absolute discretion.
9.2 Imprinted banners/signs for Meetings/Events:
If an ABO is at the Platinum level or above, and desires to conduct a meeting or event in which the Amway name will be displayed in public, the ABO must first obtain prior written approval from Amway for such use of the Amway name (A public meeting is one where prospects may attend). The ABO shall provide a written request to Amway for each meeting; such request shall include a description of the proposed banners/signs, their size, materials to be used for banner/signs and location.
9.2.1 ABOs must not produce or obtain any printed products from any source other than Amway which bears the Amway name, trademark, logo or trade name without written permission. Such permissions must be renewed for each Event/Meeting.
9.2.2 Amway reserves the right at all times to withdraw permission to display the Amway name if standards stated are not met, of which Amway shall be the sole judge.
9.3 Imprinted Checks and Business Cards:
Provided that a ABO is otherwise in full compliance with the Rules of Conduct and all other provisions of the ABO Contract, a ABO may use the AMWAY name (but not the AMWAY trademark, logo or any other trademarks, trade names, or service marks belonging to or licensed to Amway), on his imprinted checks and business cards provided that name is used in one of the following ways with no deviation:
(common name) OR (common name)
Amway ABO ABO of Amway Products / Services
9.3.1 Authorization for use of the Amway name on ABO business cards/checks must be requested in writing to Amway’s Sales departments. This request will be reviewed by Amway prior to approval.
9.3.2 Any written approval for the use of the Amway name on checks and/or business cards must be renewed annually. No ABO may refer to himself/herself other than as an ABO on the checks/business cards.
9.3.3 An ABO may not promote any other activities unrelated to the Amway business on their imprinted checks and business cards, including but not limited to, the placement of information, trademarks, trade names, logos or service marks relative to any training or education company, system or program the ABO owns, controls or participates in.
9.4 Promotional Literature, Stationery, Premiums, etc.:
ABOs shall not produce or procure from a source other than Amway any item bearing the Amway name or logo or any trademarks, trade names or service marks belonging to or licensed to Amway.


Section 10 - Death and Inheritance

10.1 Death and Inheritance:
Upon the death of an ABO, the ABO’s interest in the ABOship may be passed on to a relative or other designated person, subject to the laws on succession and Amway’s acceptance of the assignment of the ABOship pursuant to Rule 3. Therefore, the original ABO must make proper arrangements during their lifetime for the orderly and legal transfers of ownership of their ABOship to their heirs. This is to ensure that downline ABOs will continue to receive proper service, training and motivation. In the event that the heirs do not take steps to take over the ABOship, the ABOship may be deemed abandoned in accordance with 13.1. When a ABOship is deemed abandoned, the heirs shall have no further rights in the ABOship. Amway may then move up the Line of Sponsorship to the next qualified sponsor unless such a movement increases the number of 21% legs of the upline sponsor in which case the ABOship shall be designated as a placeholder.


Section 11 - Breach of Contract; Procedures

11.1 Procedures
11.1.1 Investigation:
When Amway believes that a breach of the Rules of Conduct or the Amway Business Policies has occurred, will occur, or is threatened to occur, Amway may investigate the activity of the ABO at issue. Amway may undertake this investigation on its own initiative or when requested by another ABO who has submitted a written complaint to Amway as provided in Rule 11.1.2
11.1.2 Complaints by ABO:
A ABO who believes that another ABO has breached the Amway Business Policies and/or the Rules of Conduct, or who has personal knowledge of the activities leading to such alleged breach, shall notify Amway in writing of the alleged breach and all facts connected with it. A copy of this notification shall be provided either by the ABO or Amway to the ABO’s Upline Platinum.
11.1.2.1 On receiving this notice Amway will notify the appropriate ABO of the complaint and request an immediate response.
11.1.2.2 If the complaint and response do not contain sufficient facts upon which to make a decision, additional information may be requested from any party by Amway.
11.1.2.3 When Amway believes that it has sufficient information regarding the facts and circumstances relevant to the complaint, Amway will decide whether there has been a violation of the Amway Business Policies or other breach of the Rules of Conduct and will take appropriate action in accordance with Rule 12.
11.1.3 Notification of Action:
11.1.3.1 Amway will forward a decision letter to the violating ABO, as well as the Sponsor and the first upline Platinum ABO of the sanctioned ABO. The decision letter will list the specific complaint(s), outline the corrective action to be taken and, if appropriate, set a time limit for the ABO to comply.
11.1.3.2 Any notice shall:
11.1.3.2.1 Be mailed, e-mailed or faxed or sent by registered mail or other confirmable method allowable by law to the address or fax that Amway has on record for the ABO. Claim of failure of a ABO to receive a notice shall not delay the action by Amway; and
11.1.3.2.2 If applicable, state the Section(s) of the Rules of Conduct or other provisions of the ABO Contract violated or breached by the ABO; and
11.1.3.2.3 State the date of which any such action shall become effective; and
11.1.3.2.4 If applicable, advise the ABO of his/her opportunity to seek Review of Amway's decision by the Review Panel.
11.1.4 International Review Panel:
In the event an Amway Business Owner (ABO) disagrees with an affiliate’s decision regarding a sanction/decision (as noted in the International Review Panel Policy), the ABO has the right to request an appeal of their case for review by the International Review Panel.
11.1.4.1 The appeal must be submitted in writing and may be accompanied by any documents supporting this request (all documents must be provided in English). Only the ABO whose Amway business was sanctioned can appeal and must do so within 30 days of the date of the affiliate’s decision letter. The appeal must be submitted to the Appeal Administrator either via email at appeal.administrator@amway.com or via postal service to: Amway Corporation, Attn: Appeal Administrator, Global Business Conduct & Rules, 7575 Fulton Street East, Ada Michigan 49355 USA.


Waiver of Claims:
An ABO waives any and all claims against Amway arising out of or in respect to any action that Amway takes under the ABOship and/or this Rule. An ABO who is terminated, de-sponsored or has other action taken as a result of a violation of the Rules of Conduct or the Amway Business Policies shall have no claim against Amway arising out of or with respect to the termination or de-sponsorship.


Section 12 - Breach of Contract; Sanctions

12.1 Sanctions:
In the event Amway at it sole discretion determines that there has been a breach of the Rules of Conduct or the Amway Business Policies by a ABO, Amway may take one or more of the following actions:
12.1.1 Terminate the ABOship by providing the ABO with a written notice of termination at his/her specified address or by some other suitable or electronic means or as allowed by law; or
12.1.2 Require the ABO to attend training; or
12.1.3

Suspend specific authorizations under the ABOship, such as by way of example and without limitation, the ABO opportunity to Sponsor, to purchase or sell Amway products and services, or to conduct similar activities associated with the Amway Business;

12.1.4 Remove the ABO as a Sponsor of any downline ABO also called “de-sponsoring” and/or restrict the ABO’s authority to Sponsor others;
12.1.5 Require refund of Amway Bonus;
12.1.6 Remove any qualification and require return of any objects evidencing such qualification (by way of example and not limitation, such as pins, certificates, etc.); or
12.1.7 Require written acknowledgement of the breach(es) and an undertaking not to breach the ABO Contract in the future; or
12.1.8 Take any action short of termination of the ABOship as may be permissible under applicable law and appropriate in Amway’s sole discretion to address the specific breach(es);
12.2 No Waiver:
The failure of Amway to take any action upon learning of a breach or potential breach shall not constitute a waiver of Amway’s rights to assert such a breach in the future. The failure of a ABO to take any action upon learning of a breach shall not constitute a waiver of any other rights or remedies that may be available under applicable law.
12.3 Suspension:
Amway reserves the right to determine the specific terms of each Suspension on a case by case basis. In the event of any breach of contract by a ABO, Amway may take action to suspend some or all of the ABO’s privileges under the ABOship, including but not limited to:
12.3.1 Amway reserves the right at all times to withdraw permission to display the Amway name if standards stated are not met, of which Amway shall be the sole judge.
12.3.2 Suspending authorization to conduct sponsoring activity (sponsoring, recruiting meetings, training sessions, home presentations, etc.); and/or
12.3.3 Suspend invitations to company-sponsored seminars, trips and events; and/or
12.3.4 Conduct reorientation and retraining meetings; and/or
12.3.5 Require that ABO provide Amway with recordings of their Amway Sales and Marketing Plan presentations.
12.4 Actions on Termination:
Upon termination for any cause whatsoever, the ABO shall:
12.4.1 Cease to identify himself/herself as an ABO.


Section 13 - Disposition of Terminated or Non-Renewed ABOship

13.1 Abandonment:
When a ABOship is terminated or not renewed, the ABOship is considered abandoned, and the signatory to the ABO Contract shall have no further rights in the ABOship. Amway may Assign or Dissolve the ABOship, pursuant to Rule 13.1.1 and Rule 13.1.2, the right to operate an Amway business in the former ABO’s position in the Line of Sponsorship to another ABO, or may remove such position in the Line of Sponsorship, in its sole discretion. In exercising its prerogative hereunder, Amway may elect to employ one of the following methods or any other method permissible by law, and may unilaterally modify and amend the ABOship of any affected ABO to change their Sponsor and the Line of Sponsorship as may be necessary to implement such decision:
13.1.1 Sale of ABOship. If Amway elects to sell the right to operate an Amway business in the former ABO’s position in the Line of Sponsorship, the following will be observed:
13.1.1.1 The sale shall be offered in the order of priority imposed by Rule 6.5 above.
13.1.1.2 The terms of the sale will be set forth in a written contract executed between Amway and the purchaser.
13.1.1.3 The purchasing party shall operate the Amway business in the position in the Line of Sponsorship held by the previous ABO.
13.1.2 Dissolution of ABOship. If Amway so elects, the Sponsor of the former ABO in the Line of Sponsorship may undertake the obligations of the former ABO and assume the role of Sponsor for all ABOs who had been personally or Internationally Sponsored by the former ABO.
13.2 No Limitation on Amway:
Amway, however, is in no way limited to any of the above methods of disposition of an Amway business and may exercise complete discretion as to methods and/or timing of disposition.

Principles & Etiquette of Using Social Media

People like to do business with people they know, like and trust. That has always been the case, and we believe that social media is so exciting for the direct selling industry – and for you – because of its power to help others get to know, like, and trust AMWAY and its ABOs.

Social media can benefit you and your AMWAY business in a number of ways, including:

  • - reconnecting with friends, colleagues, and customers
  • - making existing relationships stronger
  • - providing timely product information and customer support
  • - inspiring people to learn more about the business opportunity


AMWAY is committed to using social media to increase brand awareness, favourability, purchase intent and loyalty, and to drive customers and prospective ABOs to the business. We ask you to make a commitment also – to use social media in a way that is relevant, responsible, and honest. To help you do that, we have come up with a list of guiding principles and etiquette:

- Keep it Simple and Positive
People like to do business with positive people. Share good news and make an effort to bring a smile to people every day. Always be sure to avoid arguments and other negative conversations. You’re more likely to achieve positive results from your social media efforts when you keep it positive.
- Find a Good Mix

People don’t appreciate being bombarded with “join my business” and “buy from me” posts, nor do they like an overabundance of messages describing the intimate details of your personal life. Maintain a balance between business and personal in your messaging efforts.

- Social Media Doesn’t Replace the Real You
Don’t forget to meet people in real life too! Don’t let social media replace face-to-face relationship building. The importance of personal meetings and phone calls – live, one-on-one interactions – are invaluable.
- Avoid Spam
Not only is it in poor taste to provide a link to your personal retail website on a public discussion board, forum, or other public places on the Internet, but it could put you at odds with the AMWAY Rules of Conduct regarding soliciting and advertising. It could also be a violation of the website terms and conditions.
- Be Honest
Be truthful and accurate at all times. What is said online generally stays there and can spread quickly and widely through links or copying. Misleading others or making false claims jeopardises your – and AMWAY’s – reputation. If you plan to talk about your business, be open about the fact that it is an AMWAY business.
- Be Relevant and Credible
If you want to become a trusted source of information on a topic to help build your business, combine your personal comments and stories with meaningful advice, tips, or articles that others would care about. Be sure to offer simple, sound, and accurate advice that helps you establish your credibility and earn your readers’ trust.
- Be Respectful
Always remember that others online are free to speak the truth as they have experienced it. The best way to change a person’s perception is through actions, not words. Show them that AMWAY ABOs are their friends,neighbours, and community members by acting as such.
- Abide by the AMWAY Rules of Conduct
The Rules of Conduct are designed to help you represent your business, and AMWAY, in the best possible light. Be sure you are aware of, and adhere to, the Rules of Conduct in order to get the most benefit from your online marketing efforts.

Adhering to the following will help assure you’re in compliance with the Rules:
Brand Images and Logos
Using AMWAY’s logos or product images in your social media presence is not allowed without authorisation from the company.
Naming Your Page: Use of Trademarks and Trade Names
AMWAY will not allow the use of its trademarks or trade names as profile names or page names. Use your own name, as people are more likely to remember your name than one you’ve created.
Soliciting for Customers or ABOs

Soliciting is allowed only in a closed environment (i.e. only your friends or followers can see your posts) and is not permitted in open or public forums.

Privacy Settings
Many social media sites allow you to manage your privacy settings to control who can see your photos, profile and updates, and who can follow you. AMWAY recommends that you manage your privacy settings so only your friends, family, and colleagues can view your updates. When participating in open forums where privacy settings are not available or utilised, following the Rules of Conduct will help protect AMWAY’s reputation and yours.
Business and Product Claims
Business and product claims must be accurate and substantiated. It is recommended that only business and product information authored by AMWAY be utilised. Stick with the facts that you CAN say, rather than going beyond the rules, which can compromise both your business and AMWAY as a company.
Videos
Any videos produced by people or entities other than AMWAY must be reviewed and authorised by AMWAY prior to being used for your AMWAY business in a social media environment.
- Prospecting for Customers
It’s important to offer AMWAY products in the right way. You should never offer products as a general status update – prospecting for customers must be done in a closed environment to ensure compliance with AMWAY’s advertising rules. If someone on a social media site asks how to buy a product, send him a direct message so you can follow up effectively.
- Prospecting for ABOs
The AMWAY Business Opportunity can make a difference in people’s lives. But when you share online, it’s important to do so the right way to avoid alienating your contacts. Here are some tips to keep in mind when prospecting online:
1. When talking about the business opportunity in general online, look for ways to share without hard selling. Remember, misrepresentations of income and rewards are not allowed. Avoid posts like “Need extra money? You can earn RM5000 a week or more with AMWAY. Let me show you a system that works!”
2. It’s important to remember that this is “social” media, and people will not appreciate being bombarded with “join the business” posts as your status updates.
3. If you choose to solicit the business opportunity, this must be done in a closed environment – meaning the only ones that can see your posts are your friends or followers.
4. If someone asks about your business on a social network, and everyone can see the context in which you make your comment, you can respond to questions about your business if you are in a closed environment.
5. Some sites do not always allow people to see the full context of a conversation. In this case, you’re often better off sending the person that has asked about your business a direct message or email that only that person can see. (This helps protect you from being considered a “spammer” by those who don’t understand the context of your post.)

We're on Facebook!

AMWAY Malaysia is officially on Facebook from 23 September 2011

You can now find the latest news on AMWAY as well as updates, fun facts, and lots of product tips. Be our fan today! “Like” us on Facebook.

Facebook is today’s essential tool to keep you connected with friends and prospects. We hope that with AMWAY Malaysia joining Facebook, it can be a trendy, new channel for you to grow your business.

We welcome all comments and feedback but please note our Facebook page is open to all and visible to the world. Do share positive comments and feedback, as you are the steward for AMWAY and all its brands.

See you on FB!

Business Support Material Policy

RULES & REGULATIONS

For long term stability and profitability of your Amway business, we are pleased to announce that with effect from April 01, 2003, Amway is implementing the following Business Support Materials (BSM)/Events Policy. We urge that all Amway Business Owners (ABOs) understand and observe both the letter and spirit of the policy in addition to the Amway Rules of Conduct.

BUSINESS SUPPORT MATERIALS (BSM) / EVENTS POLICY

Basic Policy

The fundamental business of Amway & its ABOs is to sell products and services and provide a legitimate business opportunity. In building the business, Amway recognises that responsible and appropriate Business Support Materials (BSM) and Events may assist in providing valuable training and motivation. However, BSM and Events unless properly managed, can become a source of controversy and have a negative impact on Amway's reputation as a respected corporate citizen.

The Amway business in Malaysia is licensed under the Direct Sales Act 1993. Amway must comply with the laws plus the terms and conditions indicated in our Direct Sales Licence. ABOs are authorised by Amway to operate under the umbrella of the Direct Sales Licence issued to Amway. The business of ABOs are so associated and intertwined with that of Amway Malaysia that involvement in any uncontrolled and unregulated activities by ABOs may be prejudicial to and could expose Amway's licence to risk. Any form of rewards or benefits built into sale or promotion of BSM/Events may be regarded by the Authorities that such production, dissemination, sale and promotion of these BSM/Events are themselves some form of unlicensed direct sales business conducted by individuals, group of ABOs or third party incorporated companies. This is a grave risk, as Amway may be perceived as being directly involved. Amway may be seen as encouraging, aiding and abetting such BSM. Aiding and abetting the breach of a criminal provision such as one contained in the Direct Sales Act 1993 is itself a criminal wrong. In addition to potential criminal exposure, Amway's licence could be put at risk as well as its good reputation earned over the past years.

In light of the foregoing, a BSM/Events Policy is therefore necessary to protect the long-term stability of Amway & its ABOs as well as maintain and foster the excellent reputation of Amway's and its ABOs as responsible business operators. As such, BSM/Events will be allowed under Amway's guidelines.


Definition of Business Support Materials (BSM)

For purposes of this Policy, Business Support Materials (BSM) shall mean those products and services which are intended to support and assist the marketing and sale of Amway's products and services as well as the Amway business opportunity, including but not limited to:

  • Books, magazines, catalogues, newspapers, newsletters or any forms of printed materials.
  • Tapes, CDs, Wav, MP3 or any other form of audible materials.
  • Video cassettes, VCDs, DVDs or any other form of visual materials.
  • Websites, Web pages, Standing Order Forms or any other multimedia form of materials.


Statement of Requirements

The following general standards will apply:

1. All sales and purchases of BSM (including hereafter event tickets) must be strictly voluntary. No sales pressure or coercion whatsoever may be used to compel or convince an ABO to buy or sell BSM. For the avoidance of any doubt, no ABO may be offered or an ABO cannot be burdened or obligated to purchase BSM consisting of which may include but not limited to series of BSM, services or products or any combination thereof of any third party packaged, bundled, combined with or tagged to any of such BSM. ABOs may not be offered BSM that are packaged together with products and/or services. There must be a written statement provided to each ABO that is in a form satisfactory to Amway that indicates that the purchase of BSM is voluntary and that if for any reason the ABO is not satisfied he or she can receive a full refund.
2. An ABO cannot be placed at any disadvantage by an upline or downline as a result of not selling and/or purchasing BSM.
3. ABOs shall not receive any compensation, incentives or benefits for sale of BSM.
4. ABOs may sell BSM only at cost and its pricing must be clearly stated. There should be no profiteering from the sale of any BSM. ABOs can always provide BSM for free. BSM pricing must therefore adhere to this but not exceed the respective pricing stated below:
a) Tapes or cassettes – RM6.00 / B$5.00 per piece.
b) CDs or VCDs – RM10.00 / B$8.00 per disc.
c) DVDs – RM16.00 / B$13.00 per disc.
d) Books – recommended retail price.
e) Weekly meetings – RM10.00 / B$8.00 per day per person.
f) Rallies/Seminars (6 hours or less) – RM45.00 / B$33.00 per day per person.
g) Seminars (more than 6 hours) – RM90.00 / B$66.00 per day per person (excluding food and lodging at cost).
Note: All prices above are exclusive of GST. The above pricing policy shall be subject to review or amendment as deemed appropriate by Amway Malaysia.
5. Contents of BSM must be truthful and fair and not contain any income claims, product claims nor religious and political elements. The Company has the right to review any BSM offered by an ABO for sale (or free) to ensure compliance with this Policy.
6. ABOs cannot receive any benefits from third party produced BSM.
7. No Amway trademark, trade name or logo may be used on any BSM, including third party BSM, without prior written permission of Amway.
8. ABOs may not promote or sell events tickets/BSM offered by third parties who fail to comply with this Policy and the Amway Rules of Conduct.


Events, Rallies and Meetings

With respect to events, rallies and meetings ("events"), in addition to the foregoing standards, the following additional standards apply.

1.
a) ABOs' planning or intending to hold an event or out source such an event must before it is promoted to the ABO organization notify Amway Malaysia at least 3 weeks in advance by completing and submitting the standard event notification form to Amway Malaysia.

Click here to download the Event Notification Form
b) ABOs speaking at, organizing and/or promoting events shall comply with and where presenters are invited to speak, provide all presenters with a copy of the "Rules Governing Presentation Content at Meetings Designed to Support the Amway Business (Presentation Rules)" and shall ensure that all presenters comply with the same.
2. No profit may be earned from sale of tickets to these events.
3. Following the conclusion of the event, a summary of account substantiating no profit was earned must be submitted to Amway Malaysia upon request.
4. In the event Amway cannot identify the ABO who is responsible for the meeting, all Diamonds in the line of sponsorship may be held accountable.
5. Costs such as per diems and travel expenses paid to guest speakers should be in compliance with Amway's published guidelines.
6. Cross-group supply of tickets/passes to ABO-organised events is strictly prohibited. Leaders are to ensure event promotion, if any, should strictly be within their own organisation and no cross-group promotion of events unless with the written consent of upline Diamond.
7. Upline Diamond's consent is required for any Platinum who wish to plug-in into other groups.
8. No solicitation or inducement to any ABO of other groups to plug-in.
9. Organisation identity at Amway Sponsored Meetings, Newsgram and Amagram publications is not allowed.


Presentation Rules

Rules Governing Presentation Content at Meetings Designed to Support the Amway Business.

To protect both the ABO’s and Amway's reputations and so as to avoid unwanted and inappropriate remarks, assertions and statements made in the course of a presentation that could give rise to issues, disharmony and expose Amway to unnecessary and undue scrutiny, the following Presentation Rules will have to be adhered to at all Amway business related events.

The content of the presentations must include or support the promotion of the retailing of Amway products and services, and must otherwise be in accordance with the following:

1. ABOs shall not:
a) Exaggerate income representations by relating it to or incorporating it with other income and suggesting that it is the result of building the Amway business.
b) Substitute group or non-Amway organizational identity for the Amway business. The Amway business must always be clearly identified without any ambiguity to the participants during the course of the presentation.
c) Advocate, imply or give the impression that success can be achieved through promoting personal consumption with no requirement to sell or promote inappropriate product usage and/or claims.
d) Promote one's Line of Sponsorship, affiliation or group in any manner that will give rise to or likely to give rise to resentment by or cause any detriment to others.
e) Misrepresent whether directly or indirectly and by whatever means the relationship of the ABO to Amway, for example, suggesting or implying that Amway is "just a supplier," or that the ABO represents a business opportunity of which "Amway is a part", or that the ABO "outsourcers" administrative support to Amway, etc.
f) Promote any other business opportunity other than the Amway Business or solicit any participants to attend meetings for the purpose of presenting another business opportunity at any future date
g) Use the stage as a platform to promote or advocate religious, political and/or personal social beliefs
2. Personal reflections on the following are not appropriate:
a) Preferences regarding specific political views, parties, candidates or elected officials
b) Social and cultural issues
3. Discussions from a business stage must only relate to ethics and positive attitudes that will assist and encourage the ABO's and Amway's products, services and business.
4. Income representations, whether direct or implied, must reflect a realistic income potential from participation in the Amway Sales and Marketing Plan.
5. Participation in a BSM/Events must always be positioned as an optional aspect of supporting the building of an Amway Business.


Consequences of Non-Compliance

If an ABO violates the BSM/Event Policy, a written letter demanding the ABO to cease and desist within a time period will be issued.
Those who fail to comply or who have shown a total disregard for the policy as evidenced by repeated violations may be subject to one or more of the following actions:
a) Elimination from all SIP awards/rewards.
b) Non-invitation to award trips.
c) Suspension of business activities (Including bonuses held in escrow).
d) Non-acceptance of Intent to Continue cum Amagram Subscription (ITCCAS).
e) Termination of ABOship.


Amendment of Policy

This policy will be reviewed and possibly amended from time to time to always ensure Amway Malaysia's best efforts to remain compliant with the Direct Sales Act and the conditions imposed upon our Licence Renewal and to meet the diverse and changing needs of Amway Malaysia and its ABO organisation.

This policy is without prejudice to and is not in derogation of any other provisions or Rules contained in the Amway Rules of Conduct.

The description of Business Support Materials (BSM) set out in these Rules shall equally apply to any foregoing Rules.

Exporting/Importing of Products

The Amway Rules of Conduct are established to uphold essential standards of behaviour to support and preserve the benefits of the Amway Sales & Marketing Plan equitably for all ABOs.

1. Why is exporting/importing or selling of Amway products from Malaysia to any other country or vice versa prohibited?
The prohibition is essential for the following reasons:
a) To provide a fair business opportunity for all Amway ABOs and to uphold fair trade in the business.
b) To protect the Amway business and reputation.
c) Such action could result in product display in retail outlets, the violation of Section 4.3, which could carry serious consequences for the ABO who violates this rule.
d) Restriction by regulations on packaging, labelling, ingredient content and formulation.
e) Customs and excise duties and other related laws.
f) Product liability.
g) Tradename and trademark protection.
h) The requirement for product registration to legally retail the product in the country.
i) Literature content or language requirements.
2. Can I ship, supply or retail Amway products purchased in Malaysia to Brunei and Singapore in view that they are operated as a single Line of Sponsorship?
Retailing Amway products in such countries, whether directly or indirectly, constitutes cross border activities which is strictly prohibited, and is in violation of the Amway Rules of Conduct. Therefore, all Amway ABOs can only order and supply/retail the products in their own countries of operation.
3. What should I do if my customers want to buy certain products in bulk?
You are advised to be vigilant in knowing your customers as well as your downlines’ retailing activities as such non compliance may implicate and impact you.
4. Where can I learn more about this rule?
Kindly refer to Section 4.3 and Section 4.16 of the Amway Rules of Conduct in the Amway Business Manual, page 33 and 34. We seek your cooperation to report any such incidences via e-mail to MyHelpDesk@amway.com, and to provide the Company with the evidence of such misconduct.

"A world-class organisation draws its strength, its stability, its spirit, and its success by living its values."
Rich DeVos,

Amway Co-Founder

Unauthorised Amway Business Owner Activity In Unopened Markets Policy

ZERO TOLERANCE POLICY REGARDING UNAUTHORISED ABO ACTIVITY IN UNOPENED MARKETS

IMPORTANT! AMWAY Business Owners (ABOs) considering expanding their businesses internationally must not conduct unauthorised activities in markets not yet opened by Amway. Penalties for unauthorised activities can seriously jeopardise your current and future businesses.


The Rules 3.16 Zero Tolerance states that:
It is a breach of the Rules of Conduct or the AMWAY Business Policies for an ABO to conduct ABO activities in markets in which he/she is not authorised to conduct business. It is a breach of the Rules of Conduct or the AMWAY Business Policies to conduct ABO activities in markets in which AMWAY are not doing business. Such unauthorised activity may result in, without prejudice to any rights and remedies otherwise available, the immediate suspension of the ABO’s rights.


Amway is currently open in the following countries and territories.
Anguilla, Antigua, Argentina, Aruba, Australia, Austria, Azores, Bahama Islands, Barbados, Barbuda, Belgium, Bermuda, Bonaire, Botswana, Brazil, British Virgin Islands (includes Virgin Gorda, Tortola, Anegada, Jost Van Dyke, Peter Island), Brunei, Bulgaria, Caicos Islands, Canada, Cayman Islands (Grand Cayman, Cayman Brac, Little Cayman), Ceuta, Channel Islands (Guensey & Jersey), Chatham Islands, Chile, China, Colombia, Costa Rica, Croatia, Curacao, Czech Republic, Denmark, Dominica, Dominican Republic, El Salvador, England, Estonia, Finland, France, Germany, Greece, Grenada, Grenadines, Guadeloupe, Guatemala, Guernsey, Guyana, Haiti, Hebrides Islands, Honduras, Hong Kong, Hungary, India, Indonesia, Ireland, Islas Baleares (Balearic Islands), Islas Canarias (Canary Islands), Isle of Man, Isle of Wight, Italy, Jamaica, Japan, Kazakhstan, Latvia, Lithuania, Macau, Madeira Islands, Malaysia, Martinique, Melilla, Mexico, Montserrat, Namibia, Netherlands, Nevis, New Zealand, Norway, Panama, Philippines, Poland, Portugal, Puerto Rico, Reunion, Romania, Russia, Saba, Shetland Islands, Singapore, Slovak Republic, Slovenia, South Africa, South Korea, Spain, St. Eustatius, St. Kitts (f.k.a. St. Christopher), St. Lucia, St. Maarten, St. Vincent, Sweden, Switzerland, Taiwan, Thailand, Tobago, Tortola, Trinidad, Turkey, Turks Island, Ukraine, United Kingdom (Northern Ireland, Scotland, Wales), United States, Uruguay, U.S. Virgin Islands, Venezuela, Vietnam.

Under Zero Tolerance Policy, for Amway is currently open in the following countries and territories. Please refer the list from this link: http://globalnews.amway.com/amway-profile

*Direct selling is currently not permitted in China. Since 1998 Amway China has operated under a special license permitting sales through shops with salesmen.


ABOs are encouraged to contact Amway to ensure that they have up-to-date information on the procedures for international sponsoring. Additionally, ABOs should become aware of and uphold the laws and regulations of each market, as well as understand and be considerate of social and cultural customs.

NOTICE

AMWAY HAS ADOPTED A ZERO TOLERANCE POLICY THAT PROHIBITS ANY ABO ACTIVITY IN MARKETS
THAT HAVE NOT BEEN OFFICIALLY OPENED BY AMWAY


Amway defines "ABO activity" as any activity which is designed to promote or build the Amway business. All ABOs are prohibited from visiting a new market country for the purpose of interesting one or more prospective ABOs in the Amway business. Amway does not permit holding meetings (even one-on-one meetings) in any country prior to the announcement of the launch date and launch plans.

Prospecting by web sites directed at the unopened market is also considered as inappropriate ABO activity.

It is highly inappropriate and a violation of the "spirit" of these rules to educate a non-ABO about the Amway Opportunity and to then encourage the prospective ABO to return to his native country for the purpose of generating interest prematurely.

In the event that Amway officially launches a new market, Amway will announce the opening of the market through official corporate communications. Such communications will announce the date of launch, indicate what pre-launch activity is permitted, and provide other information critical for successful ABO participation. If Amway has not officially opened a market, no ABO activity is authorised with respect to that market.

Any mention in the media of Amway's public relations efforts or of legal notices that Amway is required to file in a new market must not be interpreted as the official announcement of Amway's intention to open a new market.


ACTIVITIES NOT AUTHORISED AT ANY TIME

Amway has adopted a Zero Tolerance Policy for unauthorised activity in unopened markets. Below is a list of behaviour/activity that would be subject to the Zero Tolerance Policy no matter whether such activity takes place in an unopened market or in a market that has been officially launched by Amway. The Corporation reserves the right to take immediate action and or deny acceptance of an Application in the new market or apply other sanctions on any ABO once it receives a verifiable complaint.

1. ABOs cannot solicit other ABOs from outside their Line of Sponsorship or Personal Group to sign under or to provide prospects in a new market. To do so is a direct violation of the contract between Amway and its ABOs, and the Rules of Conduct or Commercial Principles applicable in an ABO's market. Amway encourages ABOs to follow their original line of sponsorship when applying for authorisation in a new market.
2. The importation, use, or sale of any privately produced literature, tapes or other such Business Support Materials (including the use of web sites, e-mail and other electronic means of advertisement or communication) in relation to the Amway business not previously reviewed by Amway for use in a/each specific market is unauthorised. Authorisation in one market does not automatically serve as authorisation for use in ALL and especially new or unopened markets.
3. The importation of any Amway product into a market for any reason including sales, demonstration, or display is strictly prohibited. Importation of products and promotional materials without proper import licenses, registrations, and labeling may subject the violating ABO and Amway to substantial fines, imprisonment, and confiscation of materials and product and undermines the reputation and goodwill associated with the Amway trademarks and brand. It may also seriously jeopardise Amway's ability to open a market in the future, or to offer its full range of products.
4. Advertising for prospective ABOs in the new market in any format is prohibited both in the new market and in the ABO's home market. This includes flyers, bulletin boards, misuse of business cards, publication of meeting schedules, and seeking media coverage. ABOs cannot participate in "blind prospecting" by using phone books, professional society membership lists, etc. Under no circumstances may ABOs use mass communication methods such as spam (unsolicited email), television merchandising channels or computer networks to advertise the Amway opportunity.
5. ABOs may neither state nor imply that they are employees or representatives of Amway Corporation or any of its affiliated companies, nor may they say that they are the exclusive representative of Amway in any particular country.
6. No ABO-produced "pre-applications" or any similar documents which appear to commit a prospective ABO to join a particular line of sponsorship are authorised. "Lead Forms", which are used only for a ABO's internal use to collect information about prospective ABOs, must NEVER be utilised as "pre-applications" and are not legally binding. The lead form must not be signed by the prospective ABO and a copy must not be left with the prospect. The Lead Form and its use must never appear to commit or obligate the prospect in any manner.
7. Prospective ABOs who are residents of non-Amway markets should not be invited to any ABO-sponsored or company-sponsored functions organised in either Amway- or non-Amway markets.
8. Showing the Amway Sales Plan, importing, selling Amway produced, or provided products in an unopened market not permitted.


PENALTIES FOR UNAUTHORISED ACTIVITY IN NON-AMWAY MARKETS

PENALTIES MAY INCLUDE ANY ACTION DEEMED APPROPRIATE BY AMWAY. CORRECTIVE ACTIONS MAY RANGE FROM RE-EDUCATION OF AN OFFENDING GROUP AND/OR, DENYING ACCEPTANCE/PROCESSING OF AN APPLICATION IN THE NEW MARKET, AND/OR SUSPENSION TO TERMINATION OF THE VIOLATOR'S BUSINESS. CORRECTIVE ACTION MAY NEGATIVELY IMPACT THE VIOLATOR'S ANNUAL BONUSES, AWARD RECOGNITION AND OTHER REWARDS SUCH AS GIP, NON-CASH AWARDS AND FAA.

1. Complaints of improper activity are to be submitted in writing to the appropriate Sales Department (Business Conduct & Rules and ABO Business Relations) staff for review and handling on a case-by-case basis. Amway may, at its discretion, follow up on any reported activity to make a determination of its accuracy and viability.
2. Penalties may include any action deemed appropriate by Amway up to and including denying an application for the new market, suspension or termination. Amway may sanction rewards and recognition derived from unauthorised activities in an unopened market and may prohibit the offending ABOs from entering into new markets.
3. In the event of termination action, the appeal rights as granted by the Enforcement Procedures in the Rules of Conduct, Commercial Principles or applicable policies in an Amway affiliate may be invoked by the ABO.
4. Platinums are responsible for ensuring that all ABOs in their organisations who are involved in international markets understand these Rules. It is the responsibility of each ABO to abide by this Policy.
5. Violators may be required to provide Amway with a mailing list, complete with names and addresses, of all persons solicited/contacted by him or her as prospective ABOs as the result of unauthorised activity.

Enticement Process

A. RESIGNATION
Notification to the sponsor and upline Platinum when an ABO terminates their ABOship which allow the sponsor/Platinum to follow up with the ABO.
Scenario What will Amway do
Normal ABOs
1. Notification to be sent to former LOS:
a) Sponsor,
b) Platinum (copied).
2. Process the resignation / SA112 after 14 days from the notice date.
Silver Producer (SP) and above
(including former / ex-SP and above within the last 2 years)
1. Notification to be sent to former LOS:
a) Sponsor,
b) Platinum and Diamond (copied).
2. Process the resignation / SA112 after 14 days from the notice date.
Notification to former sponsor and Platinum when a former ABO from their LOS reapply. The new Platinum name will be disclose in the notice.
B. REAPPLICATION
Notification to former sponsor and Platinum when a former ABO from their LOS reapply to become an ABO. The new Platinum name will be disclose in the notice.
Scenario What will Amway do
Normal ABOs
(within 2 years from the expiry month or resigned date)
1. Process the re-application.
2. Notification to be sent to former LOS:
a) Sponsor,
b) Platinum (copied).
3. New Platinum name will be disclosed in the notification.
Silver Producer (SP) and above
(including former / ex-SP and above within the last 2 years)
1. Notification to be sent to former LOS:
a) Sponsor,
b) Platinum and Diamond (copied).
2. Process after 14 days from submission.
3. New Platinum name will be disclosed in the notification.
Group Movement
1. Monitor and process up to the third (3rd) re-application / SA88
2. Fourth (4th) re-application and above will not be accepted unless both Platinum from the LOS to meet.


We strongly encourage ABOs to comply with the Amway Rules of Conduct (AROC), following the spirit and letter of these rules to foster a conducive environment for the Amway business.

Price Undercutting & Cross Group Supply

Sell Ethically

Selling is an integral part to creating a successful Amway business. However, to sell ethically means conducting business with your uplines, downlines, customers and company with integrity and in accordance with the Amway Rules of Conduct. This builds trust, confidence and respect among all and ensure our continued growth.

As a leader in your organisation, you are personally responsible to ensure ethical business conduct is taught and used in your organisation. The Company would not hesitate to effect stern action on any ABO for noncompliance to the Amway Rules of Conduct and who conduct their business in a manner that jeopardises other ABOs.

No Cross Group Supply of Product

ABOs are prohibited from selling or supplying products to ABOs in another Line of Sponsorship. This is referred to as “cross group supply”. Such practice tantamount to “stealing” because it deprives that Line of Sponsorship of their rightful PV/BV.


The Rules B-1 states that:

“No Distributor shall engage in cross group buying or supplying. “Cross group buying and supplying” occurs when a Distributor supplies Amway distributed products and/or services to another Distributor who is not within his/her Line of Sponsorship.

A Distributor in one Line of Sponsorship must only buy AMWAYTM products and services and Amway literature supplies directly from his/her Sponsor up to his/her upline Direct Distributor or Amway.

A Distributor must not supply AMWAY products and services to another Distributor who is not in his/her Line of Sponsorship.”


If there is an intention to give AMWAY products as a gift to someone who is a current ABO of another Line of Sponsorship, such gift or product should be ordered from the recipient’s Line of Sponsorship. This will ensure PV/BV is accorded to the correct Line of Sponsorship for proper computation of bonuses as well as qualification. Taking back products to evade corrective action, amount to interference with the Line of Sponsorship. It would also jeopardise the relationship between the Company and its customers/ABOs.

No Price Undercutting

An ABO is entitled to earn retail profits for the personalised services that you render to your customers and because retail profits are part of the Amway reward programme. Price undercutting is defined as selling at a price below the customer or ABO price as recommended by Amway.

Price undercutting not only deprives you of rightful reward, but also deprives others of equal opportunity to build their Amway business. Furthermore, it devalues our products, giving our customers a lower perceived value or price of these products. Such unethical conduct will not help you establish a long-term and profitable business.

Consequences of Non-Compliance

The Company views such practices seriously as it jeopardises the livelihood of other ABOs. We will not hesitate to impose strong corrective actions to protect the interest of all ABOs.

We seek your cooperation to report any such incidences via e-mail to MyHelpDesk@amway.com, and to provide the company with the evidence of such misconduct.

Six Months Inactivity Rule - 6MIR

The Amway Rules of Conduct are established to uphold essential standards of behaviour to support and preserve the benefits of the Amway Sales & Marketing Plan equitably for all AMWAY Business Owners (ABOs).


SIX MONTHS INACTIVITY RULE

Integrity of the Line of Sponsorship is an integral part of the Amway Sales & Marketing Plan. The Six Months Inactivity Rule serves to protect your Line of Sponsorship and to ensure ABOs are able to build a strong and stable Amway business. As such, Amway will strictly enforce this rule.

The period of Six Months Inactivity Rule commences from the months after the expiry month or the date the ABO resigns from the ABOship, whichever is earlier. Amway defines resignation date as the date of receipt of the resignation.

The onus of compliance lies with the former ABO concerned. It is also the responsibility of the Sponsor from the new Line of Sponsorship to verify that the Six Months Inactivity Rule has been duly complied with before the former ABO signs the SA88 Application Form. If a violation to the Six Months Inactivity Rule has been duly proven, corrective action such as group and PV/BV transfer back to the original Line of Sponsorship shall be taken against the ABO concerned.


​​​​​​​Example 1: Lapse

ABO A did not submit his/her Intent to Continue cum amagram™ Subscription (ITCCAS) after the expiry of his/her ABOship in March 2010. Thus, the Six Months Inactivity Rule period commences from 01 April 2010 and ends on 30 September 2010. ABO A may sign up AFTER 30 September 2010, i.e. from 01 October 2010 onwards.

Example 2: Resignation
Amway received ABO B’s resignation on 12 December 2009 even though the expiry of his/her ABOship is only due in March 2010. Thus, the Six Months Inactivity Rule period commences from 12 December 2009 and ends on 11 June 2010. ABO B may sign up AFTER 11 June 2010, i.e. from 12 June 2010 onwards.

Intellectual Property Rights - IP

This policy is published by Amway Malaysia Sdn Bhd and the license is under Copyright 2001 Amway.

Amway owns and manages Amway’s intellectual property rights and other associated intellectual property, which include but not limited to, NUTRILITE, eSpring, ATMOSPHERE, ARTISTRY, SATINIQUE, BODY SERIES, GLISTER, COLOUR CREATION, ALLANO, SUDZY, TROPICAL HERBS, BEE TREASURES, DISH DROPS, iCOOK, and QUEEN.

1. Summary
ABOs may share/retweet/repost links from Amway Malaysia website and Amway official social media accounts in closed/private network for current customers and ABOs in the same LOS only.
ABOs may not modify the content of product or claims by Amway for any use, either for sharing or commercial purpose.
ABOs may use Amway’s Copyright, Trade name, Trademark in accordance with Trade Mark Law and Amway Business Conduct & Rules.
ABOs are not allowed to use any of Trademark in domain name or URL or account name in social media.
2. Changes
Company may make changes to this Section from time to time. Please keep abreast with the update to ensure you are in compliance with our Policy.
3. Intellectual Property Infringement
Amway respects the intellectual property of others and we ask our ABOs to do the same, in accordance with the Trade Mark Law and Amway Business Conduct & Rules.

Key Points to ABO’s Use of Third Parties’ Intellectual Property

  • ABOs should not use Amway’s or Amway affiliate’s trademarks, copyrights, or other intellectual property without prior written authorization from Amway.
  • ABOs should understand the importance of proper clearance and use of third party intellectual property.
  • ABOs should comply with Amway’s Rules of Conduct relating to use of third party intellectual property, as part of compliance with all local laws and regulations.
  • ABOs should not record (audio or video) Amway meetings or functions without prior written authorization from Amway.
  • Without appropriate licenses, ABOs should not use the trademarks, copyright, or other intellectual property of third parties in connection with their Amway business.
  • Without appropriate licenses, videos should not be uploaded to the internet or distributed by e-mail.


If you believe that Amway’s intellectual property has been infringed, please write in to us to mysales@amway.com with subject title, “Intellectual Property Infringement [Your ABOship Number]”. Please provide in the email, information of the infringement such as the link to the infringement, contact detail of the infringer, and the photo of the infringement so Amway may follow up on the matter.

Return and Refund - Satisfaction Guarantee - Manufacturer's Warranty

Amway Promise


AMWAYPROMISE is our global consumer protections communications platform. Our goal is to deliver the most comprehensive customer service and consumer protections offering in the direct selling industry.

The direct selling industry is self regulated by a Code of Ethics established by the World Federation of Direct Selling Associations (WFDSA) that states that direct selling companies and independent sellers shall not use misleading, deceptive or unfair sales practices.

Most countries also have individual Direct Selling Association codes of ethics that localise the WFDSA Code under applicable laws and regulations. Amway adheres to these codes through its consumer protections, which AMWAYPROMISE brings together under the following pillars:

Low-cost, Low-risk Opportunity
Promises zero purchase requirements and minimal sign-up fees for new business owners.
We believe that everyone deserves the opportunity to get ahead. That’s why we promise to always provide a low-cost, low-risk opportunity.
100% Satisfaction Guarantee
Helps ensure satisfaction with our products or opportunity.
If you’re not getting what you expected from your Amway opportunity or an Amway product – let us know, and we’ll work tirelessly to make sure you’re 100% satisfied.
Warranty Programs
Peace of mind with Amway products.
We’re confident in the quality of the durable products that we offer. If your product has an issue we provide a variety of innovative service, repair and warranty programs that allow you to easily address any concerns that you may have.
Customer Services
Support you can count on.
We know you’ll have questions along the way and we have the answers. For ABOs and consumers, Amway is committed to providing top-notch service, whether face-toface, on the phone, or online.
The Right to Know
Knowledge is power.
We promise to clearly communicate and make easily accessible all information related to the above consumer protections, as well as to our Inventory Buy-Back policy and Cooling Off Period.

- This Guarantee does not apply to products that have been intentionally damaged or misused, AMWAY-distributed products which provide a specific time period for return, and those products covered by express written warranties.
- AMWAY durable products (High Ticket Items) such as eSpring™ Water Treatment System, ATMOSPHERE™ Air Purifier, and Home Alarm System range are not covered by the AMWAY Satisfaction Guarantee, but by a separate manufacturer’s warranty.
- All AMWAY products sold in Malaysia and Brunei Darussalam do not contain placenta, pork nor its derivatives.
1. AMWAY accepts return of BV items but does not accept returned literature, audio-visual aids, pins and plaques, forms, accessories, and other promotional items and sales aids for replacement or for refund by Credit Vouchers from operating ABOs.
2. Personal Shoppers Catalogue items and AMWAY durable products (High Ticket Items) such as eSpring™ Water Treatment System, ATMOSPHERE™ Air Purifier, Home Alarm System and iCOOK™ range are not covered by the AMWAY Satisfaction Guarantee, but by a separate manufacturer's warranty.
3. Full Starter Kit fee is refundable only within the first 12 months after signing up. Please refer to SA88 Application Form for further details on resignation refund.
4. AMWAY will not accept returns of any item that is not currently saleable. Products that are NLA (no longer available) may not be returned.